Job Overview
This role is a busy and fast-paced position within the Employment Services Department. Employment Law Consultants are expected to have an excellent understanding of employment law, with experience relating to policy wording advantageous. This role requires a particular focus on attention to detail and a strong client focus.
Main Tasks
1. Support clients in a timely manner, providing quality advice and professional documentation, while adhering to current policies, procedures, and SLAs.
2. Actively own and lead cases to resolution, building rapport and relationships with clients with each interaction.
3. Take responsibility for managing your workload and diary in accordance with company protocol.
4. Liaise with clients via video conference, telephone, and email to create bespoke employment documentation.
5. Face-to-face meetings may be required.
6. Present HR and employment law training to client and non-client groups via video conference or in person.
7. Record work via internal computerised systems and produce daily and weekly reports as required.
8. Contribute to a collegiate and knowledge-sharing culture, supporting training and development of others.
9. Ensure knowledge of employment law and HR best practice is continually updated.
10. Undertake or provide support with any bespoke projects as requested by Management.
11. Attend training and team meetings as required, including those outside normal working hours/days.
Requirements
* Excellent knowledge of employment law and HR.
* Exceptional communication skills.
* Professional and confident manner when interacting with clients.
* Excellent written English.
* Attention to detail.
* Ability to prioritise workload while working under pressure.
* Strong organisational skills.
* Ability to present information accurately.
* Excellent word processing skills.
* Ability to work in a fast-paced environment.