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German Customer Support Specialist
Client:
HubSpot, Inc
Location:
Ireland
Job Category:
Other
EU work permit required:
Yes
Job Reference:
14a82d641653
Job Views:
137
Posted:
21.01.2025
Expiry Date:
07.03.2025
Job Description:
In this role, you will:
1. Apply business acumen to our customer situations to proactively identify challenges and opportunities.
2. Use phone, live chat, and web tickets to partner with customers to effectively resolve issues, adapting to fluctuations in the volume of incoming inquiries.
3. Remove technical barriers for our customers and help them navigate a variety of tools within HubSpot.
4. Utilize the full potential of support resources and tools independently, and make sense of new and technical information.
5. Apply troubleshooting frameworks to test, recreate, and investigate technical queries to minimize escalations and resolution time.
6. Identify and diagnose software issues to fix and improve the product experience for our customers.
7. Communicate thoughtful, empathetic, and complete resolutions tailored to each customer, enabling them to grow their business better.
8. Collaborate within HubSpot to more deeply engage customers with our platform, and improve the overall customer experience.
9. Be a role model and trusted advisor on the team showcasing a customer-first mindset and taking ownership of even the most complex and sensitive issues.
We are looking for people who:
1. Are fluent in English and German.
2. Are self-motivated, always curious, and consistently eager to learn, with a growth mindset.
3. Demonstrate a strong customer-first mentality and enjoy helping others by adding long-term value.
4. Thrive in a dynamic and collaborative environment and are comfortable with ambiguity.
5. Are seeking to receive regular feedback and coaching to help you learn and grow in your role.
6. Are able to understand and utilize documented knowledge to troubleshoot, resolve, and provide guidance on technical queries.
7. Enjoy building technical skills and acquiring in-depth knowledge about our product and related technical concepts.
8. Embody our HEART values and add to our company culture.
If you need accommodations or assistance due to a disability, please reach out to us. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.
About HubSpot
HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work. If that sounds like something you’d like to be part of, we’d love to hear from you.
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