Location: On site / Galway City, Galway, Ireland
Job Type: Permanent / Full-time
Sector and Subsector: Office Support | Customer Service
Salary: Negotiable Salary
Role Summary:
Joining a team of 7 Customer Service Representatives and a Team Lead. The customer service agent is a ‘people person’ and provides a professional and customer-focused skill set. The customer service agent helps our customers by providing information on our products and services, answering questions, and managing complaints.
Customer Service Representative Responsibilities:
1. Maintaining a positive, empathetic, and professional attitude toward customers.
2. Responding promptly to customer inquiries.
3. Handling a high volume of calls.
4. Communicating with customers via phone, email, live chat, or face-to-face.
5. Acknowledging and resolving customer concerns.
6. Communicating and coordinating with colleagues as necessary.
7. Providing feedback on the efficiency of the customer service process.
8. Ensuring customer satisfaction and providing professional customer support.
Skills and Experience Required:
1. Gained at least one year of relevant experience, preferably in a customer service environment.
2. Good communication skills with an excellent telephone manner.
3. Demonstrated a good working knowledge of Excel and Word.
4. Organised, diplomatic, and a good team player.
5. A proven ability to work to targets and timelines.
Terms:
* Hours: 37 hours per week – 9:00 am to 5:30 pm Mon-Thurs; 9:00 am to 5:00 pm Fri.
* This position will be based on-site.
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What is your current working eligibility status in Ireland?
How would you commute to our site in Liosban, County Galway?
Are you currently based in Galway?
Have you been referred to this job by a current Barna Recycling employee? No / Yes
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