Looking for a 6 months contract and gain professional experience? Looking for remote options and Monday to Friday job? This is for you!
Our client is a world class provider of personalized marketing solutions. They offer high value/low cost branded marketing products to small and medium businesses through multiple channels, with low minimum order quantities and high levels of customer care.
The Job:
As an Inbound Customer Care Agent, you will act as the first point of contact for our client's current and potential customers. You will provide first-hand support in relation to queries regarding incoming sales, account queries, issues, and product questions via phone and email.
Responsibilities:
* Resolving customer queries and issues, problem-solving and negotiating in a timely manner over the phone or via email.
* Provide appropriate solutions and alternatives within the time limit and follow up to ensure resolution and customer satisfaction is achieved.
* Process payments, manage invoice and statement queries, and escalate as required to the relevant team.
* Maximizing sales opportunities by identifying and seizing opportunities to upsell.
* Utilise your language skills by translating and proofreading orders received.
* Develop and maintain strong relationships with our customers.
* Work towards achieving the team service level targets.
What we look for:
* Must be fluent in the required language - GERMAN.
* An energetic, self-starter who excels in interpersonal skills, with a focus on listening and questioning skills.
What's in for you:
* Working hours: M-F, 8am - 5:00 pm.
* Salary: 24000 + weekly.
* 6 months contract - possibility of extension/permanent depending on agent performance and company needs at that time.
* Great benefits package.
* Relocation allowance if outside of Ireland.
If you are interested in this role or confident to speak with me about other roles, please send me a direct email to vivian.rodriguez@cpl.ie or apply through this link.
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