Hotel: Singapore Clarke Quay (SINCQ), 2 Magazine Road, 059573
Responsibilities
* Promote the Holiday Inn Express products and services using suggestive selling techniques.
* Prepare and execute action plans which increase reservation sales and associated business.
* Record special billing arrangements for groups and conventions.
* Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval.
* Attendance for meetings and training sessions as required.
* Maintain a high level of product and service knowledge about all IHG Hotels in your region.
* Develop and maintain a regular pattern of sales calls.
* Accept wait list reservations.
* Record and process reservations made by phone/fax/email.
* Maintain knowledge of special rates/offers/promotions.
* Demonstrate awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines.
* Be aware of duty of care and adhere to occupational health and safety legislation, policies, and procedures.
* Be familiar with property safety, first aid, and fire and emergency procedures and operate equipment safely and sensibly.
* Initiate action to correct a hazardous situation and notify supervisors of potential dangers.
* Log security incidents and accidents in accordance with hotel requirements.
* Ensure all reservation confirmations are sent within 24 hours from the day email is received.
* Process amendments to reservations such as extensions, early departures, etc.
* Manage “no show” reservations by investigation and recording of same.
* Monitor reservation levels and inform hotel team of current and future occupancy rates.
* Ensure inventory is balanced a minimum of 3 times a day.
* Handle all queries and communication through the Reservation and Info emails.
* Reply to all guest reviews on social media sites such as online travel agent platforms and TripAdvisor.
* Ensure all bookings flow through and interface with hotel systems.
If you don't quite meet every single requirement, but still believe you'd be a great fit for the job, we'll never know unless you hit the 'Apply' button. Start your journey with us today.
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