Responsible for: Ensuring agreed standards are maintained consistently, with particular attention to maintenance and hygiene in bedrooms, public areas, and linen. Ensuring rooms are fully checked to company 4* standard prior to returning them to reception.
Key Duties of the role include:
1. Ensuring assigned rooms, bathrooms, corridor areas, and public areas are cleaned to the standards, using only approved chemicals/cleaning materials and equipment, and ensuring stocks of bathroom and bedroom items are replenished to correct standards.
2. Changing bed linen and towels to the agreed schedule and standard laid down for your hotel.
3. Maintaining accommodation trolley, caddies, and storage presses tidy, cleaned, and stocked.
4. Passing any guest property left behind to the Accommodation Manager for lost property.
5. Alerting the Accommodation Manager to the needs of accommodation staff regarding materials or equipment to carry out their job efficiently.
6. Maximizing the use of all resources and ensuring the lowest cost levels.
7. Reporting any maintenance issues to the supervisor/manager promptly.
8. Liaising with your supervisor regarding room moves, VIP guests, and special needs, and acting on any information given.
9. Informing your supervisor of room status on an ongoing basis once rooms have been checked.
10. Actively participating in any training, meetings, and personnel exercises designed to improve standards and performance levels.
11. Carrying out the hotel’s customer relation policy.
12. Communicating hotel services to guests.
13. Receiving customer complaints courteously and sympathetically and reporting to your manager immediately.
14. Arriving for duty by rostered times in full clean uniform and wearing a name badge at all times.
15. Ensuring the highest standards in personal hygiene and grooming (please refer to company grooming policy).
16. Reporting DND or No Service every day.
17. Keeping corridors free from debris at all times.
18. Being responsible for key cards in your possession.
19. Reporting all accidents to the Manager on Duty.
20. Complying at all times with Fire, Security, Health and Safety Procedures.
Please note that the above job specification is not exhaustive and is subject to change as the business demands.
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