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The Role:
We are looking for an experienced General Manager to manage all aspects of the operations at a luxury 4 star hotel in County Galway, ensuring top quality food, fantastic facilities, clean and well-presented rooms and guest areas, topped off with exceptional service throughout the hotel.
Reporting to:
As the General Manager of the Hotel you will report directly to the Managing Director & Group General Manager for the Hotel Group.
The Person:
We are looking for an energetic and passionate hospitality professional, with a proven track record, at a minimum with 5 years Deputy General Manager experience, ideally in a similar type of hotel environment, with a particularly strong emphasis on Food and Beverage operations, weddings, events and a strong commercial awareness. The successful candidate will have a hands-on approach and must demonstrate exceptional communication and leadership skills coupled with clear business acumen and an in-depth knowledge of all aspects of hotel operations.
The Hotel:
The hotel is one of the most highly recommended and well-known venues in Galway. Our location combines the tranquillity of a rural setting with the convenience of easy access to Galway City and the Wild Atlantic Way.
Awarded Top Rated Wedding Venue in Ireland in both 2023 & 2024 by Wedding Dates, based on customer reviews. The hotel is proud to be named No.1 amongst all hotels in Ireland for delivering wonderful wedding experiences.
Key Responsibilities include:
As General Manager you will be responsible for ensuring each area within the hotel achieves agreed KPI’s through adopting a strong business-led approach with the delivery of consistently high customer service, and people friendly methods. A summary of the key responsibilities is set out below:
1. Lead the team by having a clear vision, inspire change and promote direction to ensure the hotel is the best it can be in terms of customer experience and business performance.
2. Enjoy and thrive on working in a fast-paced environment be highly motivated and energetic.
3. Be part of the team, a hands-on leader, driving from the front.
4. Have a high level of attention to detail and excellent communication skills.
5. Maintain a positive community image and remain current on local business trends.
6. Represent the hotel in a professional fashion and be the face of the hotel.
7. Lead the management team to ensure hotel service levels are maintained, improved and exceeded at every given opportunity.
8. Implement ideas and knowledge to all aspects of the hotel operations, including rooms & revenue, leisure, corporate, conference & weddings as well as a strong food & beverage background.
9. Work with all departments HOD's to constantly raise the standards of the hotel.
10. Meet all set targets in relation to meetings and deadlines.
11. Be focused on high service standards, with a strong financial acumen and an ability to drive sales/profits.
12. Oversee the day to day running of the hotel as a profitable business across every department whilst maintaining a high standard for our guests.
13. Responsible for the overall financial performance of the hotel’s annual budget and the setting of departmental revenue and performance goals.
14. Monitor costs to optimise profit conversion and deliver the planned budgets.
15. Attain projected revenue and profit levels, achieve guest satisfaction goals and ensure maintenance and security of hotel’s physical assets.
16. Set and achieve targets with staff and management to achieve optimum sales levels while ensuring that operational costs are kept as low as possible.
17. Coach and counsel the HOD’s, encouraging staff development to management through positive practices, ongoing feedback and a culture of respect and positivity.
18. Develop/update the Hotel Business Plan and monitor financial performance.
19. Work with the sales & marketing team both locally and at group level to identify new business opportunities, manage key accounts, deliver revenue in all segments through a co-ordinated approach to both reactive and proactive sales activities.
20. Administer company policies and procedures.
21. Ensure that the required staffing levels of the hotel are always met to maintain operating standards.
22. Implement company operating standards in relation to suppliers, excellence Service, Hotel presentation & customer service.
23. Conduct regular appraisals of the performance and development of all Managers.
24. Ensure the hotel is in compliance with employment laws, licensing laws, health and safety and other statutory regulations.
25. Ensure all Health & Safety Procedures are implemented to the highest standards & take responsibility for the health, safety and wellbeing of Guests, staff & Suppliers.
26. Provide assistance at other Group properties as required.
The Ideal Candidate
* Proven leadership experience in a 4-star hotel, ideally at General Manager level.
* Demonstrated ability to drive revenue growth, manage budgets, and maintain the highest standards of quality and service.
* A passion for curating exceptional guest experiences and an unwavering commitment to excellence.
* Outstanding interpersonal and communication skills to inspire and lead a diverse team.
* Global perspective on all hospitality trends and a commitment to implementing innovative strategies.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management, Business Development, and Administrative
Industries
* Hotels and Motels and Hospitality
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