THE ROLE
Tesco Ireland is currently seeking to appoint a Customer Experience Manager who will have responsibility for supporting and leading a team of people to deliver the best shopping trip for our customers. This role will report to the Deputy Manager and will ensure that we are serving Ireland's shoppers a little better every day.
* Creating an inspiring and welcoming environment for my colleagues and customers
* Managing the change operations in store, as well as the checkout operations and equipment.
* Be responsible for the store when the Store Manager/Deputy Manager are not present
* Ensure that my team are fully trained and validated in their role
* Creating an environment of two-way communication, inspiring a culture of trust
* Coaching and managing colleagues to enable them to deliver their daily priorities and be in the right place at the right time to enable them to deliver our customers' needs
* Review reports and systems to enable you to deliver the right improvements for customers and colleagues
* Driving a culture of zero food waste, managing date codes and making sure no food suitable for human consumption goes to waste
* Recruiting the best colleagues for our team, selecting those passionate about our customers
* Understanding the cleaning specifications for your store and ensuring that the plan is delivered through your team and by leading by example
* Manage stock control activities, warehouse layout and processes to ensure all colleagues can complete their routines right first time.
* Root causing any incorrect prices, overcharges, refunds and label routines to ensure customers are charged the correct price at all times.
* Manage the front-end operation to ensure that customers do not queue
* Recognise when colleagues give great service and give feedback where necessary in relation to poor colleagues not giving great service.
For the 'Customer Experience Manager' role you have a demonstrated track record of:
* Being passionate about delivering the right way for customers and colleagues
* Being adaptable and agile in your thinking
* Delivering key objectives in a fast-paced environment
* Being the 'Go To' person for all queries for your department
* Shaping and influencing at the most senior level
* Previous Retail Experience preferred in a similar role
In Short
* Industry: Retail, Buying & Merchandising
* Founded: 1997
* Location: Nationwide
* Company size: 5000+
About Us
Tesco Ireland is one of the largest private sector employers in Ireland, employing over 13,000 colleagues across the country.
Tesco has operated in the Irish retail market since 1997, and with 170 stores nationwide (and growing), supporting almost 45,000 jobs directly and indirectly.
As a business, serving customers is at the heart of everything we do, and it’s our people that bring this to life every day - helping us create value for our customers and earning their loyalty for life.
We offer market-leading benefits, and train our colleagues to give the best possible customer service and provide opportunities for all members of our team to develop their talents to the full.
Our People
We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves.
It is embedded in our values: we treat people how they want to be treated.
At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings.
We always want our colleagues to feel they can be themselves at work and we are committed to helping them be at their best.
Our Core Purpose
Serving our customers, communities and planet a little better every day – this means we always keep customers at the heart of what we do, while also reflecting our responsibilities to the communities we serve and to society more broadly.
Customers: Everything we do begins and ends with our customers. By understanding our customers, we can anticipate and respond to their needs and expectations.
Communities: The role we play in the hundreds of communities we serve is vital – whether it's creating good jobs, supporting local suppliers and producers, or helping local causes through our community programmes.
Planet: Our commitment to sustainability is core to our business. It drives our work across our own operations and our supply chain to reduce our environmental impact and support a healthier way of living.
Our Values
No one tries harder for customers - Understanding people (customers, colleagues, communities) and what matters to them, and then trying to make those things better, is at the heart of Tesco.
We treat people how they want to be treated - We know that looking after our colleagues in a culture of trust and respect is essential to the success of Tesco. Where colleagues feel recognised and rewarded for the work they do together and where they are supported in their development as they move through their careers in the business – they in turn try their hardest for customers.
Every little help makes a big difference - it’s the value we live by to ensure we serve our customers, colleagues and their communities a little better every day. It really captures how, when we add up all the small things we do, Tesco can make a big difference to the issues customers, colleagues, communities and wider society care about.
* Our Virtual GP service provides free and confidential access to an online GP through video GP consultations, and online prescription service for colleagues. The service is also available to families of colleagues who live at the same address for a reduced cost.
* 24/7 access to our Employee Assistance Programme (EAP) for you and family members for in the moment emotional support along with free access to a range of wellbeing services supporting you under our new Wellbeing First approach of Body, Mind and Life.
* Colleague Clubcard 10% discount increasing to 15% starting on the last Friday of each month for 3 days (including a 2nd card for a family member)*
* Life Assurance
* Pension Scheme*
* Save As You Earn Scheme*
* Paid Family Leave
* Bike to Work
* Long Service Awards
* Commuter Scheme
* Bonus Scheme*
*Entry requirements and rules of the scheme apply
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