A leading Tech Company is looking for an experienced Service Manager to join their team. Great for someone with 6+ years experience in Sales, Account Management or similar.
As a Service Manager, it will be your responsibility to:
* Deliver full pieces of program plans, timelines, and tracking documents of moderate to high complexity and scope that are integrated into overarching program management objectives, with minimal assistance.
* Develop and curate project, program, and portfolio management methodologies from best practices, processes, and tools.
* Plan and execute prioritised program work including selecting appropriate methods to most effectively achieve program objectives.
* Independently identify and recommend creative ways to improve on solutions to defined problems via selection of better methods/tools.
* Address commonly escalated issues or triage when required, in a timely manner.
* Anticipate challenges through evaluation and analysis of data and business needs.
* Work within one or more teams to communicate knowledge related to a broad set of tasks.
* Understand and identify key stakeholders and what is needed from them to drive programs forward.
* Influence stakeholders at varying levels, including senior leaders when building networks and contribute to cross-team collaboration.
* Coordinate timelines, goals, and objectives for assigned component(s) of a program.
* Exchange information and best practices with the team, helping to maximise efficiency and reduce rework.
* Create and inform team members of new process improvements within the project.
* Demonstrate working knowledge of program management best practices and an understanding of related areas of the organisation, including understanding of process impacts and upstream/downstream processes and functions.
* Recognize and independently identify opportunities for improvement.
Qualifications:
* Bachelor's degree or equivalent practical experience.
* 6 years of experience in service management, sales, client management experience, operations, or consulting.
Preferred qualifications:
* 6+ years of relevant experience in sales or related experience in top-market, agency, acquisitions, onboarding, channel, and/or app development sales.
* Distinctive project management, problem solving and analysis skills, combined with strong business judgement.
* Ability to work independently and manage multiple projects simultaneously while paying strict attention to detail.
* Ability to synthesise complex messages, data sets/signals and insights into executive-ready communications.
* Ability to build relationships, manage and influence senior, cross-functional stakeholders.
* MBA or Master's Degree in a related field.
* Experience working in a global team.
* Language fluency for market(s) of assignment.
* Competencies: Manages Complexity, Customer Service Mindset, Structured Thinking & Solution Focused, Intellectual Curiosity, Uses Data, Ownership Mindset/Makes Tough Calls.
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