JOB DESCRIPTION
Executive Director (604)
Are you interested in expanding your skillset to include an understanding of regulatory requirements and compliance? Join our team!
As an Executive Director of KYC Operations, you will manage the team responsible for the client due diligence process and KYC program as mandated by governmental regulation. You will partner closely with the front office team and their clients to collect and verify the information required to complete the due diligence process and enable account opening. You will establish and maintain the reporting to substantiate adherence to regulatory and company standards, and the completion of remediation's and action plans as necessary.
Job Responsibilities:
* Manage daily work assignments and priorities, ensuring goals and Service Level Agreements are consistently met.
* Manage the team’s performance against Key Performance Indicators and objectives while analyzing metrics to identify opportunities for improving the overall client experience.
* Investigate and resolve escalated client onboarding issues through effective collaboration with functional partners, regional business managers and client-facing teams.
* Communicate with Business Managers and Private Bankers regularly to ensure client onboarding expectations are met.
* Oversee talent recruitment, training and career/performance development of team members.
* Identify opportunities to improve processes and tools through engagement with transformation partners.
Required Qualifications, Capabilities, and Skills:
We are looking for candidates who are/have:
* 10+ years of experience within a financial services, operations or compliance field.
* Extensive experience managing delivery across multiple work streams with varying timelines, priorities, and complexities.
* Demonstrated ability to manage tight delivery timelines, ensuring our organization is on track to execute and deliver strategic change that meets our goals.
* Proven ability to execute via successful internal partnerships with other organizations – with the ability to influence people at all levels across a broad variety of job functions.
* Excellent leadership skills – of programs, projects, teams, and employees – with demonstrated track record for attracting and retaining top talent.
* Structured thinker, effective communicator with excellent written communication skills. Ability to crisply articulate complex concepts and strategies to senior audiences with poise and confidence.
* Exemplary leadership capabilities that foster motivation, growth and integrity.
Preferred Qualifications, Capabilities, and Skills:
We are looking for candidates who are/have:
* Prior managerial experience.
* Experience in client onboarding, account opening, underwriting, documentation analysis or related field.
* Bachelor’s degree or equivalent experience preferred.
* Anti-Money Laundering or Know Your Client background a plus.
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