Overall Purpose of the Job To provide Reception and Facility cover services on a number of client site.
As a Receptionist you are the face of the client site and you also represent the company.
A Receptionist needs to be welcoming, organized and calm to help employees and visitors feel welcomed and at ease while on site.
Site specific policies and responsibilities will be outlined separately.
Key Accountabilities To assist in the management of the Facilities function Receive training on multiple sites and become familiar with the SOPs Provide cover on multiple sites where training has been provided for annual leave sick leave etc.
Implementing permit to work system for contractors.
Reviewing the Cleaning Diary; log all cleaning calls in the diary kept at reception.
Handling all incoming and outgoing deliveries e.g., couriers General Administration and taking on ad hoc projects and tasks as and when required depending on the needs of the business.
Report any maintenance issues which you notice onsite to the Facilities Manager.
Assist in emergencies such as light leaks, spills etc.
Identify and report hazards and incidents.
Coordinates/leads the completion of facilities requests from employees.
Ensure Standard Operating Procedures (SOPs) understood Scheduling PPM works and ensure these are completed in a timely manner.
Keeping accurate records are works carried out and reporting these to you line manager To deliver agreed levels of Customer Service To ensure a high standard of Cleaning onsite To provide Janitor Duties To set up Meeting rooms and assist in Catering requests To complete Post Room Duties Other requests as may be required from time to time.
Flexibility working weekends and after hours when requested Keeping up to date records of all services and purchases and reporting these to line manager Keeping record of any cleaning issues onsite and reporting these to line manager Near miss reporting Incident reporting Skills Required Excellent organizational skills, able to prioritize workloads and work effectively to deadlines in a fast-paced environment.
A high level of attention to detail.
Ability to work on own initiative and as part of a team.
Customer service experience with excellent time management.
Excellent phone manner, communication, and interpersonal skills IT Literate must have excellent MS Office skills Self-motivated and enthusiastic An extremely professional manner and well always presented.
Comfortable working in a fast-paced environment, frequently under pressure, while remaining flexible, proactive, resourceful, and efficient.
Working Pattern Monday to Friday, 8:30 AM to 5:30 PM.