Service Delivery Manager – Studio Crewing Global Events
A highly skilled and experienced Service Delivery Manager is required to oversee global event staffing, cultivate client relationships, and ensure smooth operational processes.
About the Company
EMG / Gravity Media provides an unparalleled range of media services and solutions to clients worldwide, utilizing outside broadcast trucks, fly-packs and studios spanning the United Kingdom, ROI, Europe, the Middle East, the United States and Australia. They offer market-leading broadcast, technology, production, and post-production solutions across many of the world's most-watched live events and entertainment programs.
About Us
We have a passion for problem solving and thoughtful innovation. We recognize our collective differences play a huge role in our success. Our teams are talented, passionate, dedicated, take pride in their work and support each other. We encourage applications from all backgrounds and are dedicated to attracting and developing talent, empowered through an inclusive culture. All suitably qualified applicants will be considered regardless of gender, race, sexual orientation, national origin, disability, religion, and age.
About the Role
This position will primarily involve managing our global staffing events contract at the Remote Broadcast Center in Dublin. The role will heavily focus on client-facing activities, including booking production & technical support crew, arranging contracts for freelancers, cross-checking travel & visa requirements with our client. Reviewing bookings, putting together quotes, and managing billing & cost projections will also be key responsibilities. While this role will mainly focus on global event staffing, there may be occasions where supporting and managing bookings for other client projects is necessary.
The ideal candidate will be outgoing, able to take initiative, and problem-solve. As this job is a Monday to Friday role for the majority of the time, there may be occasions where weekend working or working outside of traditional office hours is required to provide additional support to the client. A high travel frequency and a valid passport must be held for the duration of the contract.
Key Responsibilities
Some of the duties and responsibilities include:
* Production Management for Global Event Staffing:
o Create schedules for global staffing events and serve as a main point of contact for our client.
o Act as primary point of contact for our client, suppliers, and tournament organizers in relation to our team of broadcast freelancers.
o Support live events with our client Senior Event Manager, Line Producer and Finance teams to project events costs including overtime where applicable.
o Be the most senior representative for EMG Gravity Media on site during tournaments, rotating with our traveling production manager.
* Management of Cost Tracking:
o Forecasting and ensuring running budgets are always up to date.
o Requotes, new quotes, and invoicing for existing projects.
o In conjunction with the production team, making sure quote and invoicing are submitted in a timely manner pre and post event.
o Reviewing and approving all freelancer expenses.
o Tracking and reporting any cost associated with Overtime.
o Tracking and reporting with the Production Manager on site for payroll function.
o Cost reporting on a regular basis to the client and EMG/Gravity Media team.
* Booking of Crew and Facility:
o Crewing large scale projects and facility support, along with issuing crew contracts for global events.
o Cross-checking accommodation, flights, and other travel arrangements for staff and freelancers ahead of every tournament.
o Updating all crew assignments using both Gravity Media and client software.
o Tracking and reporting on timesheets for tournament events.
* Administration Management:
o Ensure the delivery of all administrative requirements, e.g., creating call sheets, risk assessments, contracts, release forms, and raising purchase orders.
o Overall responsibility for ensuring all aspects of production management are successfully planned and executed for each project, with support from the production coordinator.
o Facilitate production meetings and other ad-hoc tasks.
o Managing production requests, escalating and resolving in a timely manner.
o Establish a strong relationship with the client to communicate and evaluate alternative people solutions where possible.
* People Management:
o Manage a team of esports broadcasting professionals on assignment for our client and their global events.
o Oversee hiring, logistics support, deployment, and management of freelance flex force on global events.
o Use knowledge of resource management to improve and/or create processes on resource allocation, as well as reporting and monitoring of resource demand and supply.
o Monitor and manage working time for global events staff.
o Leading weekly status meetings to pre-empt urgent and upcoming projects.
You'll be perfect for this role if
- You have at least 8 years of experience in a bookings, scheduling, or resource role within the broadcast industry.
- Strong teamwork skills and proven track record of staff scheduling and time management are essential.
- Ability to prioritize workload and delegate successfully is crucial.
- In-depth knowledge of scheduling systems and reporting is required.
- Demonstration of previous experience of some of the duties and responsibilities outlined in this job description is necessary.
- Solid planning and organizational skills, attention to detail, and ability to work well individually and as part of a team are essential.
- Strategic Planning / Business Acumen / Continuous Improvement, Problem Solving, Resilience, and Tenacity are vital.
- Excellent project management skills organized and works well under pressure are necessary.
- A clear and confident communicator, able to adapt quickly to both production and on-air changes and remain calm under pressure, is required.