We are recruiting for a Team Leader for the Radiology Administration Team.
This is a Full-time permanent position.
Duties within the role include:
1. Leading the administration team ensuring the delivery of an excellent standard of customer service and support.
2. Liaising with all Consultants and staff regarding patient scheduling on a weekly basis.
3. Managing and scheduling TMS for the Radiology Administration team.
4. Ensuring effective communication with Consultants and all staff.
5. Serving as a key point of contact for any Radiology administration team-related issue.
6. Supporting team members in dealing with complaint handling.
7. Monitoring and ensuring team compliance with hospital policies and procedures.
8. Building and managing relationships with all Radiology administration staff to ensure complementary ways of working.
9. Reviewing processes and procedures and driving efficiencies.
10. Ensuring all telephone calls from the public, patients, and GPs are processed in a timely and efficient manner.
11. Ensuring accuracy of insurance checks and billing.
12. Liaising with Accounts staff regarding patient billing.
13. Providing local induction training for new administration staff.
14. Performing other duties which may be delegated from time to time by your Line Manager.
Candidate Requirements:
1. A minimum of 2 years' experience in a people management role is essential.
2. Experience in a clinical support role is preferred.
3. Excellent problem-solving skills.
4. Experience in change management is an advantage.
Applications or enquiries can be made in confidence to Laura Browne in the HR Department, or by e-mail to [emailprotected].
Closing Date for applications is 14th March 2025.
Mater Private, Cork is committed to a policy of equal opportunities.
#J-18808-Ljbffr