Support Engineer
The End User Service Support Technician is responsible for providing quality support services to the various groups in a fast pace financial company. This requires the ability to handle various problems with expertise and exceptional judgment while working with end-users. You will be part of a wider global team, so should be self-motivated, able to work independently where required to achieve results.
Principal Responsibilities
1. Deliver high-quality support to end-users in a courteous professional manner
2. Support desktop technology and applications.
3. Respond to calls\tickets and manage issues until resolution even if escalated to another team
4. Write technical documentation/testing/knowledge base to be able document problems and resolutions
5. Knowledge and troubleshooting skills in the Microsoft Windows OS, Linux OS (advantageous), Microsoft Office Suite including O365, Market Data applications, Mobile computing, printers to name a few.
6. Strong analytical and problem-solving skills, ability to work independently and under pressure
7. Flexible in approach, and comfortable dealing with ambiguity when necessary
8. Contribute ideas to improve current technology, future deployments and decisions
9. Identify and help to automate process within Infrastructure
Qualifications/Skills that would be advantageous
10. Experience working at a financial enterprise level
11. Experience in trade floor support including trading applications
12. Must be familiar with PC hardware\software troubleshooting and deployment practices for desktops
13. Citrix VDA infrastructure support including Dell Wyse Terminals
14. Citrix Applications and Desktops support
15. Effectively provide support to remote locations
16. Comprehensive knowledge of Windows 10 and Microsoft Office 2021/365
17. Broad understanding of mobile tech including BES12, Intune, Android and IOS devices
18. Cisco phone support
19. Webex\Zoom support including Video calls, screen sharing
20. Experience working with 3rd Party Vendors
21. Excellent written and verbal communications skills
22. Customer service focused