Customer Relationship Officer - Direct Sales (Spanish and a second language Speaker)
ABOUT ENGLISH PATH:
English Path is a rapidly growing, global English, German and French language school that empowers students of all ages through language learning and cultural experiences. We provide a diverse range of courses, including General English, French and German; Academic and Exam preparation, Electives, Pathway programmes and Professional Certificate programmes.
ROLE PURPOSE:
As a Customer Relationship Officer at English Path, your primary responsibility will be to drive student recruitment efforts for our language school. You will engage with prospective students, guide them through the admissions process, and provide them with information about our programs and offerings.
ROLES AND RESPONSIBILITIES:
* Conduct proactive outreach to prospective students via phone, email, and other communication channels.
* Respond to inquiries from potential students and provide detailed information about educational programs, admission criteria, and benefits.
* Listen to students' needs and objectives to understand their educational goals and provide tailored solutions.
* Assist students with the application and enrolment process, ensuring they complete all necessary paperwork and meet admission requirements.
* Maintain a deep understanding of the institution's programs, courses, and curriculum.
* Maintain accurate records of all interactions with prospective students in a Customer Relationship Management (CRM) system.
* Prepare regular reports and updates on your sales activities and conversion rates to assess progress and identify areas for improvement.
* Foster positive relationships with students and provide ongoing support to ensure a seamless onboarding process.
ESSENTIAL QUALIFICATION, EXPERIENCE AND SKILLS:
* Bachelor's degree in a relevant field is preferred.
* Proven experience in inside sales or telesales, preferably in the education sector.
* Minimum 1 year of relevant experience (desirable).
* Fluent in English, Spanish (essential), and another second language.
* Excellent communication skills and the ability to engage and build rapport with prospective students.
OTHER INFORMATION:
The Customer Relationship Officer will also be expected to demonstrate their commitment to EP’s values and regulations, including our safeguarding and equal opportunities policies.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned.
Seniority level
Entry level
Employment type
Full-time
Job function
Sales, Education, and Customer Service
Industries
Education Administration Programs
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