About the Role
As a highly skilled and motivated individual, you will have the opportunity to work in a dynamic retail environment as an Aftersales Case Manager (CM) within the Customer Service Department at Harvey Norman.
This role is ideal for someone who is well organised, able to work independently in a fast-paced environment, and possesses solid decision-making skills.
Your Responsibilities
* Act as the point of contact for managers and suppliers
* Provide guidance and direction to managers regarding the handling of complex cases
* Proactively communicate with key stakeholders and provide support and recommendations for improvement
* Identify emerging trends and patterns in relation to compliance issues
* Review operations to ensure compliance standards are always met and that only quality data is captured
* Coordinate training relevant to aftersales
* Evaluate aftersales issues to achieve the best outcome for the customer and the business
* Demonstrate superior trouble-shooting skills and ability to think outside of the box and find creative ways to solve problems
* Handle escalated cases for aftersales
* Ability to produce all necessary reports and data when required
Your Profile
We are looking for individuals who possess:
* A proven track record of decision-making, time management, and investigation/analytical skills
* An ability to work on own initiative and interact as part of a team
* An ability to prioritise and plan to effectively achieve goals and to be dependable in consistently delivering reliable results
* Excellent communication skills
* Proficiency in POS, Microsoft Word, Excel, and Outlook