Social network you want to login/join with:Head of Global Workforce Strategy - Trust and SafetyClient:TikTokLocation:IrelandJob Category:OtherEU work permit required:YesJob Reference:a21e1e7d3c36Job Views:111Posted:03.03.2025Expiry Date:17.04.2025Job Description:About the teamThe Partnership Management team at Trust and Safety is responsible for the strategy, governance, and operations performance of the extended workforce across the region. The team makes it agile and efficient for the T&S team to engage with our suppliers, providing onboarding, training, standards, and guidelines to keep our community safe.Responsibilities:Lead the team through quarterly workforce planning cycles, developing and managing allocation plans to address challenges caused by forecasting uncertainty and a rapidly changing business environment.Engage and work closely with cross-functional teams (operations, commercial, procurement) to collect local insights, understand potential risks, and find opportunities for cost avoidance and workforce optimization.Work closely with the budget team to support the periodic development of tailored BPO budget plans and enforce their execution in compliance with the company's financial and legal requirements.Carry out BPO workforce analysis to envision the upcoming challenges in terms of languages, markets, and locations to support the growth of our business.Oversee system/tool upgrades and implementation of new processes to improve workforce and budget management.Minimum QualificationsWhat should I bring with me?Bachelor's Degree or higher and advanced analytical skills.5+ years of experience in workforce planning, workflow management, and financial analysis preferred; BPO experience is a plus.Ability to build and lead a globally distributed high-performing team.Experience managing large-scale, complex projects including change management execution.Excellent skills in verbal and written communication across both technical and non-technical audiences.Strong stakeholder management skills and ability to influence without authority.Experience working in a matrix organization with the ability to manage stakeholders across functions, countries, and levels of management.Preferred QualificationsTrust and Safety experience.A major in qualitative fields (Finance, Mathematics, Data Visualization, Economics, SCM) or business administration.Trust & Safety recognizes that keeping our platform safe for TikTok communities is no ordinary job, which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks, and implications in this unique line of work from the start, so our candidates are well informed before committing to the wellbeing of all our employees. We promise to provide comprehensive and evidence-based programs to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions to ensure a truly person-centered, innovative, and integrated approach.
#J-18808-Ljbffr