Job Title: Cloud Support Engineer
About the Job:
We are seeking a highly skilled Cloud Support Engineer to join our team at Amazon Web Services. As a Cloud Support Engineer, you will be responsible for providing exceptional customer support and technical expertise to our global customer base.
Key Responsibilities:
* Learn and use groundbreaking technologies such as cloud computing and artificial intelligence.
* Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
* Interact with leading engineers around the world to resolve complex customer issues.
* Partner with AWS teams to help reproduce and resolve customer issues.
* Drive customer communication during critical events.
* Drive projects that improve support-related processes and our customers' technical support experience.
* Write tutorials, how-to videos, and other technical articles for the developer community.
* Work on critical, highly complex customer problems that may span multiple AWS services.
Requirements:
* Bachelor's degree OR 2+ equivalent experience in a technical position.
* Strong understanding of networking protocols: DNS, HTTP, SSL, SFTP, TCP and UDP.
* Experience with web-based services and applications, Apache, Tomcat etc. Knowledge of client/server and distributed systems architectures.
* Strong Unix/Linux or Windows system administration skills.
* Knowledge of filesystem, block and object storage, storage architectures and backup/DR strategies.
Preferred Qualifications:
* Experience with scripting (i.e. bash, Python, PowerShell etc.).
* Detailed knowledge of storage protocols: iSCSI, NFS, SMB.
* Expertise with network troubleshooting and tools e.g. traceroute.
* Prior working experience with AWS e.g. AWS S3 storage, Storage Gateway, Glacier, Snowball, Datasync and AWS Backup.
* Experience with Cloud architecture patterns and distributed computing concepts.
Career Development Opportunities:
* We promote advancement opportunities across the organization to help you meet your career goals.
* We have training programs to help you develop the skills required to be successful in your role.
* We support engineers who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven't been exposed to yet.