Job Title: Apprentice Service Advisor
We are seeking an ambitious and dynamic individual to join our Volvo KIA business in Airside, Swords as an Apprentice Service Advisor with retail or sales experience.
About Our Group:
* Ireland's leading motor retailer representing 13 brands across 24 locations.
* A team of 650 employees and an enviable franchise portfolio of world-leading brands.
Our Competitive Advantage:
* The quality of the people we employ.
* An unrivalled career path.
Requirements:
* To be the focal point of contact for Volvo and KIA customers requiring servicing or repair.
* Managing customer information between the workshop, dealership, and customer.
* Delivering excellent customer service at all times.
* Qualifying service needs and diagnosing vehicle problems.
* Establishing understanding and agreement with customers on work to be carried out.
* Calculating workshop capacity and entering details onto the service loading system.
* Managing customer service vehicles and explaining work carried out.
* Liaising with department manager regarding customer dissatisfaction.
Preferred Skills:
* Impeccable appearance and presentation.
* Good oral and written communication skills.
* Excellent organisational skills.
* Able to record details accurately.
* 'Up selling' additional work or accessories.
* Able to understand technical data and explain it to customers.
Benefits:
* Competitive salary.
* Employee Assistance Programme.
* Industry Leading Training and Progression Plans.
* Life Cover.
* Social Club.
* Bike to Work Scheme.
* 22 days annual leave.
* PRSA.
This is a trainee role with a comprehensive training programme tailored to suit individual needs, taking six months to complete.
During this programme, you will receive training in Joe Duffy Group process, database management, marketing, customer service, and aftersales career development.
Ideally, you will have strong customer service, telesales, retail sales, or customer contact experience.
You do not need motor experience but should have a desire and understanding of the motor trade.
Please apply online if your priority is excellent customer service and you would like to work for Ireland's leading motor retail group.