The Company
EZ Living Furniture was founded in Galway in 1998. We are a family run Irish retailer operating nationwide, as well as a full online shopping experience offering delivery throughout Ireland. We are the largest independent Furniture Retailer in Ireland employing over 370 people.
The Person
* Friendly personality and professional phone manner.
* Excellent communication and interpersonal skills.
* Ability to prioritise your time to complete tasks as efficiently as possible.
* Good general computer skills - training will be provided on our IT system.
* Reliability and commitment.
* Extremely organised with great attention to detail is an essential part of this position.
Responsibilities
* Ensuring that EZ Living Furniture customers are provided with a high quality telephone service at first point of contact, dealing effectively with requests, answering queries, taking responsibility for processing each issue through to a satisfactory conclusion.
* Establish positive relationships with all internal and external colleagues and customers to ensure delivery of Customer Service excellence.
* Identify and escalate priority issues and provide follow up support where necessary.
* Process repair requests, service issues and any appropriate after sales follow up action and liaise with customers and stores accordingly.
* Working closely with your team in supporting each other in all aspects of the job.
Skills And Qualifications
* Previous Customer Service experience in any area is an advantage, but not essential as full training will be provided.
* Listening skills.
* Excellent problem-solving abilities and strong communication skills.
* Flexibility & ability to use one's initiative.
* Comfortable working with computers.
* Strong team spirit with passion and drive to help users and deliver the best in customer service.
* Fluency in written and spoken English.
Benefits
* Up to 23 days holiday per year.
* Fun, fast paced & high energy work environment.
* Culture of developing and promoting from within the company.
* Generous staff discounts.
* Pension scheme.
* Bonus Scheme.
* Educational Support Scheme.
* Discounted corporate rate health care.
* Free Employee Assistance Programme.
* Wellbeing initiatives like our Bike to work scheme.
* Free Flu vaccination.
* Career Development Opportunities.
* Continuous professional development with dedicated training resources.
* Employee discount card with many great discounts on products and services.
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