Apprentice Service Advisor – Joe Duffy Volkswagen
Charlestown, Dublin 11
Due to ongoing growth within Joe Duffy Group, we are now recruiting for a trainee or experienced Service Advisor to join our bright and modern Volkswagen dealership in North Dublin.
Joe Duffy Group is Ireland’s leading motor retailer representing 13 brands across 24 locations with a team of 650 employees and an enviable franchise portfolio of world-leading brands.
In 2023, Joe Duffy Group was announced as Ireland's 9th Best Employer in the Sunday Independent. Our competitive advantage is underpinned by the quality of the people we employ and the unrivalled career path we can offer. We are looking to recruit a dynamic and ambitious individual that displays drive, passion, energy, talent, and integrity.
Candidate Requirements:
1. Exceptional customer-facing skills to create customer confidence by ensuring customer awareness of all products & services available.
2. Professional; highest standards of courtesy & efficiency; enthusiastic.
3. Computer literate - to be able to record/amend customer details accurately.
4. Ability to work under pressure and remain calm - to handle upset/demanding customers effectively.
5. Accuracy in detailing customer requirements on job cards/invoice.
6. To follow up and provide feedback to customers on the status of their vehicle.
7. To ensure that all work requested has been carried out & charged for.
8. Excellent personal presentation and always reflects the company's corporate image.
Likely to be/have:
1. Impeccable appearance and well presented to work in a corporate environment.
2. Good oral & written communication skills.
3. Excellent organisational skills.
4. Able to record accurately all relevant details.
5. Ability to 'up sell' additional work/accessories.
6. An ability to absorb and understand technical data and explain it to our customers as required.
We will recognise and reward your hard work, achievements, and loyalty with our excellent reward and benefits package:
1. Employee Assistance Program.
2. Industry Leading Training and Progression Plans.
3. Life Cover.
4. Social Club.
5. Bike to Work.
6. 22 days annual leave.
7. PRSA.
If you are passionate about customer service, are driven and ambitious and believe that you have what it takes then submit your CV and cover letter online today!
Third Party Or Agency Assistance is Not Required - Thank You
Joe Duffy Group is an equal opportunities employer.
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