Job Title: Senior Key Account Co Ordinator – Dundalk
Location: Dundalk, On Site
Ref: S011713
As a Senior Key Account Co-Ordinator, you will be responsible for developing long-term relationships with customers. You should work to satisfy customers’ needs and requests, respond to their queries in a timely manner, and aspire to deliver a positive customer experience. You will have excellent communication, analytical, and negotiation skills and be customer service oriented.
Ultimately, you should be able to grow our business by building successful, long-term client relationships with multiple levels of stakeholders internally and externally, with a key focus on delivering high standards of customer service and upselling.
Key Responsibilities:
* Completion of RFQ’s from customers
* Negotiating with customers regarding pricing/lead-time for orders
* Processing customer orders
* Progressing any customer queries regarding outstanding orders
* Organise and run business reviews with customers and internal stakeholders
* Maintain regular customer engagement
* Ensuring the system is updated using active price management including margins
* Analysis of customer schedules to ensure stock availability
* Obtaining up-to-date forecast information for key customers
* Monthly sales forecasting analysis on key accounts
* Creation of commercial invoices and supporting of customer declarations
* Resolving empty bin queries by liaising with customer & purchasing department
* Regular reviews of any invoice exceptions
* Co-ordinate activities with any quality concerns raised by our customers
* Support and collaborate with AR/AP to resolve invoice discrepancies
* Liaise with Warehouse operations to ensure timely fulfilment of customer orders
* Generate customers KPI’s as required
* Demonstrates scalable growth
* Analyses customer demand trends
* Resolve excess and obsolete inventory with customers
* Any other duties as required by management
Purchasing Responsibilities:
* Process customer PO, acknowledge PO receipt to customer
* Product sourcing & resourcing
* Stock collection from suppliers (Makro, Tesco etc)
* Create internal SO using in-house system.
* Advise customer delivery dates on their PO.
Education, Experience & Qualifications:
* Minimum 3 years’ experience of Inside Sales experience
* Demonstrable growth
* Proficient in oral, written, and mathematical skills
* Experience of Microsoft Office package including Excel
* Good time management
* Exceptional presentation skills – demonstrates a high level of professionalism
For more information please send your CV to Bernie in confidence through the link.
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