At The K Club, we are currently seeking an experienced Spa Receptionist to join our wonderful team at The K Spa.
A UNIQUE RESORT
The K Club is a truly captivating leisure destination secreted away in lush Irish countryside - yet on Dublin's doorstep - we are a unique resort, a renowned place of celebration, with a spirited history that spans hundreds of years. Across the 550 acres of our stunning resort we offer a tremendous variety of career opportunities.
At The K Club, we encourage all of our team members when introducing their own ideas, insights and innovations to their respective roles; we want you to embrace the trailblazing spirit we are renowned for.
We also support our team members in pro-actively bringing our brand principles to life on a daily basis. If this sounds like a place where you could shine, we want to talk to you.
Here's how you'll bring the K Club's trailblazing vision to life:
* To be responsible for all calls, both internal and external in a professional and efficient manner
* To handle reservations and inquiries for treatments
* To work alongside our Spa Cleaner & Attendants to ensure the Spa is clean and towels etc. are regularly topped up
* To deal with guests and members requests in a timely manner
* To deal with all check-ins in a professional and courteous manner and to ensure the guest is helped with any information they may require during their stay
* To liaise with other departments regarding billing procedures, reservations and all other requests when appropriate
* To familiarise yourself with all groups, conferences and meetings in the Resort on a daily basis
* To ensure all daily reports are completed before the appointed time
* To ensure the oncoming receptionist is fully up to date with the status of the business
* To ensure all receptionists are fully conversant with any ongoing promotions and procedures in The K Spa Reception
* To take responsibility for the banking and float whilst on duty and to ensure all is in order before passing over to the next shift
* To liaise with Senior Managers with regard to guest queries or problems and to pass on any useful information about the guest
* To promote a positive working atmosphere at all times
This is how we see you:
* Flexible in your working hours and understanding that this role requires Saturday work
* Qualified to QQI Level 5&6, ITEC, CIBTAC, CIDESCO or equivalent
* Previous experience as a Spa Therapist or a recent graduate looking to gain invaluable experience
* Someone with excellent customer service skills
What's on offer?
* The K Club is certified as a Great Place to Work
* Commission on retail products sold in the K Spa
* Monthly service charge payment
* Staff transport to and from work outside public transport hours within the local area
* Ongoing investment in your personal development with access to internal and external training programmes
* Fantastic opportunities to progress your career
* Monthly recognition programme
* Employee Assistance Programme
* Social events
* Uniform
* Meals while on duty
* Discounts on stays at the resort and on Food & Beverage for you and your family and friends
* Life Assurance
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