Our client in the motor industry is seeking a service receptionist/administrator for their office.
Candidate Requirements
* At least 2 years' experience in a similar role in the motor industry, preferably in a HGV or CVRT environment.
* Excellent front line customer service and administrative skills and experience.
* Good attention to detail for recording all relevant details in documentation and systems.
* Excellent communication and organisation skills.
* Highly flexible and organised with very good administrative skills.
* A working knowledge of vehicle management systems, such as Keyloop or Kerridge, is a distinct advantage.
* Knowledge and experience of Dealer Management Systems, particularly with Kerridge CDK, is also a distinct advantage.
* A full, valid, current driving licence for driving in Ireland is required.
* A keen interest in the automotive industry and a general understanding of vehicles and terminology is necessary.
Key Responsibilities
* You will be providing end-to-end service when a customer schedules a vehicle service booking or repair, including:
* Meeting and greeting customers promptly and professionally.
* Customer check-in and communications throughout the process.
* Determining workshop availability for service, maintenance and repair work.
* Ensuring vehicles are ready at the committed time and explaining the work completed.
* All other relevant administration for the servicing and maintenance of customer vehicles, including systems input, invoicing and daily management of 'work-in-progress'.
* Liaising with other teams, including management, sales and warranty.
* Assisting with gathering customer service feedback and ensuring processes meet ISO standards.
Reward Package
* Full-time permanent contract with a leading automotive group in Ireland.
* Competitive salary.
* 22 days paid annual leave.
* Manufacturer training.
* Contributory pension plan.
* Access to benefits, wellbeing discounts and learning app.
* Access to employee assistance programme.