Service Desk Engineer Unijobs on behalf of our public sector client have a requirement for a suitably skilled Service Desk Engineer to join their team.
The duration of this post is 76 weeks initially with possible extensions thereafter.
The role will be based onsite in Dublin 8.
Working 35 hours per week, the successful candidate will be employed as an agency employee and will be paid based on an annualised salary of €50,202 - €60,052.
You will accrue 30 days annual leave per year and paid Bank Holidays.
Key Duties and Responsibilities: The post holder will be responsible for providing 1st and 2nd line support to staff on all ICT systems & hardware across the campus.
He/she will be a member of the Service Desk Team within the Operations pillar but will need to develop and maintain close links with the wider Informatics Directorate team as well as with all hospital departments.
The successful candidate is expected to be a self-starter with the ability to work as part of a busy team.
Duties & Responsibilities include: In conjunction with the wider Informatics team, liaising and engaging with hospital staff in the development, roll-out and optimisation of ICT systems and hardware.
Working within the Service Desk providing 1st and 2nd line technical support to all users of ICT providing diagnosis and resolution of faults ensuring that all tasks meet the highest standards and conforms to best practice protocols provides staff with the best possible solutions.
Call management ensuring Calls are assigned and prioritised appropriately Calls are resolved and closed efficiently Service Desk policies and procedures are adhered to Implement, monitor and maintain Active Directory according to local policies.
User password set up and maintenance for relevant corporate systems.
Providing support on client MS Windows OS, updates, troubleshooting etc.
Technical support and administration of Office 365.
Build and management of portable devices & configuring for remote access with MFA.
Assisting in all hardware and software configuration and installation.
Supporting departmental applications ensuring versions are up to date; technical documentation is maintained and assisting with upgrades where necessary Participating in project teams when required.
Assist in the development and maintenance of effective ICT Procedures and ensuring adherence to same.
Becoming familiar and keeping "up to date" with wider ICT developments & emerging technologies both within and external to the hospital.
Using SAP-HR & Genesis & STARS.
Any other appropriate duties that may be assigned.
Experience & Qualifications: Required: Have not less than two years satisfactory experience in an administrative capacity within the Public Sector / Hospital / Health Care or other environment relevant to the role Or Hold a third level qualification of at least degree standard (QQI level 7) And Possess sufficient administrative capacity to discharge the functions of the grade.
(ideally within a patient or customer service related area).
Desirable: Customer service experience.
Technical/Clinical Competencies: Required: Excellent working knowledge of MS Windows Operating system, O365, Active Directory and Azure AD ICT Qualification or have completed a relevant ICT course Desirable: Working knowledge of Hospital/Healthcare IT Systems (Patient Records Systems / Data Management Systems/Databases etc.)
This position may be subject to Garda Vetting and Foreign Police Clearance, if applicable you will be required to obtain these prior to commencing in this role* Unijobs is an equal opportunities employer Skills: Level 2 Support Active Directory Office 365 Hardware & Software Troubleshooting Benefits: 30 days' annual leave