Case Manager, Housing Support and Case Management, Dublin
Location: Dublin
Contract: Full-Time, Specific Purpose Contract
Starting Salary: €36,687 - €39,856.49
The purpose of this role is to provide support to households to achieve a sustainable exit from homelessness. The SLI service works in close collaboration with customers to help them settle into their new homes and integrate into the wider community. It also aims to empower customers by building their skills and confidence to manage their homes and prevent a return to homelessness. This essential service is a partnership between Dublin City Council and Focus Ireland. This role is ideal for someone who enjoys working autonomously while being an integral part of a supportive team. You will benefit from continuous team support, ensuring you have the guidance and resources needed to succeed. The position offers a Monday-to-Friday schedule, with no weekend work required. Additionally, there is flexibility for the successful candidate to choose whether to travel using their car or public transport, accommodating their personal needs and preferences.
What you will do:
1. Work in accordance with the Service Level Agreement between Dublin City Council and Focus Ireland.
2. Ensure adherence to Dublin City Council Generic Housing and Health and Safety Policies.
3. Work within the agreed caseloads with the named local authorities.
4. Engage customers effectively in keeping with the covenants and responsibilities set out in Dublin City Council Tenancy Agreements, Policies and Systems for rent collection, maintenance and estate management.
5. Contribute to the formulation of customer’s needs assessment and support plan utilizing the Dublin Homeless Executive Holistic Needs Assessment and PASS system, keeping up to date case work records.
6. Provide one-to-one engagement to ensure that the Customer reflects on their situation and is supported in making informed decisions relevant to the challenges and responsibilities they face as a household and under tenancy to the Local Authority.
7. Contribute and participate in conjunction with the project leader/Team Leader in ensuring a package of support is designed and implemented by the project worker, promoting the welfare of the household.
8. Work as part of a multi-disciplinary/multi-agency service.
9. Use a flexible approach in engaging households with their individual needs, considering the dynamics relevant to their needs and behaviours.
10. Develop and maintain links with the Garda, Probation, Health Service Executive, Medical Services, Community-based services, and Local Authority services to ensure effective communication, referrals, case work, case reviews, and discharge planning.
11. Contribute to a case conferencing model ensuring effective liaison with external professionals and services and the Customer where appropriate.
12. Ensure appropriate liaison with all stakeholders in the household support circle including Social Workers, Schools, G.P.s, and other clinical service practitioners.
13. Accompany and provide support to Customers on appointments to other services (e.g., doctors, counsellors, social workers) if required.
14. Attend and contribute to meetings and reviews as required and follow up on decisions made between the Project Leader and Local Authority representatives.
15. Implement the policies and procedures of both the Project and Focus Ireland, inclusive of Health and Safety policy and any amendments in the future.
16. Engage in supervision sessions on a regular basis with the Project Leader.
17. Participate in relevant training and development courses as agreed with your Project Leader.
18. Undertake such other duties as might be reasonably assigned from time to time in consultation with the Project Leader.
19. Be vigilant to any Health, Safety and Welfare risks in the workplace and bring any concerns to the attention of your line manager or Health & Safety Representative.
What you will need:
1. 2 years experience of working with families and individuals experiencing homelessness.
2. BA in Social Care or equivalent qualification.
3. Experience of lone working in a social care setting.
4. Experience of working and liaising with multiple agencies.
5. Computer literacy and report writing skills.
6. Full clean driver’s licence (desirable).
What you will get:
1. Competitive salary range: €36,687 - €39,856.49.
2. Contract: Full-time, Specific purpose.
3. Monday-Friday work schedule.
4. Central location with easy access using public transport.
5. Option for some hybrid working arrangements.
6. Competitive annual leave entitlement.
7. Employee Assistance Programme (EAP) for well-being and support.
8. Educational policy supporting continuous professional development.
9. Other attractive benefits tailored to employee needs.
Focus Ireland is an equal opportunities employer. #J-18808-Ljbffr