About Us
Dale Farm is the largest UK farmer-owned cooperative, owned by 1,300 UK farmers.
We supply a wide range of consumer and food ingredients dairy products including fresh milk, cheeses, milk powders, butter & dairy spreads, and ice cream into the UK, Irish and international markets.
Core Responsibilities:
* Manage and develop the Customer Service Team, setting performance-related goals that align with business objectives, ensuring our service reputation is exceeded and first-rate customer relationships are maintained.
* Review existing processes to drive efficiencies and improve customer satisfaction.
* Implement and maintain industry best practices, with a focus on optimisation in service delivery.
* Build and maintain strong relationships with warehousing and transport providers to ensure smooth movement of product to end customers - Identify any bottlenecks and areas for improvement, collaborating with key stakeholders to implement better ways of working.
* Agree set KPIs with CDCs, holding regular reviews to optimise efficiencies and identify areas for improvement.
* Act as the escalation point for customer issues, providing guidance and support to both customer and the business.
About You
The successful candidate should possess previous and relevant management experience, an analytical mindset with strong problem-solving capabilities, the ability to collaborate successfully in cross functional teams and possess excellent organisational skills with the ability to manage multiple priorities.
You will have excellent IT skills and a proactive attitude, while also being ready to challenge existing processes.
We are looking for a highly motivated and ambitious person who has the energy and determination to make an impact in an extremely challenging, dynamic, and competitive marketplace.