SAP Customer Engagement Advisory iXp Intern
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
About the SAP Internship Experience Program
The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.
Three reasons to intern at SAP
1. Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
2. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
3. Gain visibility: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.
What you’ll do:
Position title: SAP Customer Engagement Advisory iXp Intern
Location: Galway, Ireland
The CEA Advisor - Specialist actively contributes to the Customer Value Journey (CVJ), delivers scalable and simplified services to customers and customer-facing roles by proactively monitoring customer health, performing lifecycle management, and supporting and driving global strategic initiatives. You will build the bridge between front roles and/or the customer to the center functions and other units within SAP, closing gaps in knowledge, acting as experts, partners, and coaches. CEA Advisors contribute to the delivery of the internal and external service portfolio.
Key Responsibilities:
* Support customer facing role colleagues and their customers through their outcome success plans by providing expert advice and guidance.
* Be skilled in and deliver CEA services.
* Create and drive appropriate customer-specific engagement plans based on business needs and supported by the CEA offerings.
* Provide exceptional service by swiftly understanding customer situations/issues/risks based on business impact.
* Work in partnership with internal teams to identify and drive customer initiatives, by developing strong working relationships/networks with cross-functional teams within SAP.
* Provide timely updates and knowledgeable answers in a positive and fair manner.
* Deliver with a customer first/ONE SAP mindset.
* Use/transform popular customer use cases into repeatable 1: many essential service plans.
* Engage in and support the creation of 1: many essential service plans.
* Pro-active reviews of SAP’s top segment customers to identify opportunities for “health improvements” and generation of advisory plans based on the CEA services portfolio.
* Help to improve and automate processes where applicable.
What you bring:
We’re looking for someone who takes initiative, perseveres, and stays curious. You like to work on meaningful innovative projects and are energized by lifelong learning.
* University degree (Bachelor’s or higher) in Computer Science, Business Administration, Economics, or a related field.
* Professional and/or academic experience in leadership roles or as a key contributor to projects and initiatives.
* Proven ability to deliver customer-centric solutions, both for internal and external clients.
* Collaborative approach, working closely with internal teams to identify and drive customer success initiatives, fostering strong relationships within SAP’s cross-functional teams.
* Familiarity with SAP technologies, applications (on-premise and cloud), and support tools.
* Experience working with diverse cultural backgrounds and international teams.
* Proven ability to manage multiple tasks and projects with shifting priorities.
* Fluency in English (written and spoken)
Meet your team:
As part of the Customer Services & Delivery (CS&D) organization, the Customer Engagement Advisory (CEA) unit delivers advisory to customers directly or through their related front roles to drive foundational technical adoption of our solutions. Our ultimate objective is to continuously improve customer satisfaction, foster their success in the cloud, and help them become intelligent enterprises.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. SAP is proud to be an equal opportunity workplace and is an affirmative action employer.
Requisition ID: 413061 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time.
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