Job Description Lead Receptionist
Conveniently located in the heart of Enniskillen, with beautiful surroundings, shops, and cafes nearby. Accessible by public transport and offering on-site parking for your convenience.
Key Responsibilities:
* Oversee reception and staff rotas
* Meet and greet patients, providing a great first impression and patient journey
* Booking and amending appointments, answering the phone, updating patient records
* Co-ordinate the care packages for our patients that has been provided by our clinicians
* Confident in promoting and upselling Bupa Dental Care products and services including Plan options, Finance and Insurance claims
* Excellent customer service skills face to face, telephone and via email
* Supporting the Practice Manager and clinical team with the smooth running of the practice
* Handling payments
* Accessing sensitive information whilst maintaining patient confidentiality
Your Skills and Experience:
* Confident leading a team
* Ability to be positive and professional in a fast-paced environment
* Previous administration or receptionist experience, preferably within a healthcare setting
* Strong communication skills face to face, via telephone and email
* Proficient with Microsoft Word and Outlook with overall strong organisation skills
* Previous experience with promoting company products and services
* Preferred Dentally experience
Benefits:
* Competitive pay rates and the opportunity to increase this through training and development
* Access to My Healthcare which gives you quick, easy access to free support, advice, and treatment for a variety of health-related issues
* My Healthcare Allowance, an annual allowance which is redeemable against a menu of Bupa healthcare products
* My Bupa Extras - discounts at your favourite retailers, plus a huge range of tools, content and information to support you with your financial wellbeing
* Access to discounts at a wide variety of gyms and fitness facilities across the UK
* Mental health approach brings together a wide range of support such as Employee Assistance Programme (EAP), Family Mental Health Line and access to Personal Energy - Bupa's own wellbeing programme
* Discounted dental insurance which can be extended to immediate family members
* Additional health and wellbeing benefits include Cycle to Work Scheme, free annual Flu vaccine, discounted eye tests and Bupa's Menopause Plan
* Wagestream - Access your income before payday, if and when you need it
* Access to career pathways and support throughout your working life with Bupa Dental Care