IT Maintenance Engineer (Spanish/French/German) (JN -112024-402312) Dublin City Centre, Republic of Ireland
Job Overview:
We are looking for an experienced and skilled On-Site Maintenance Engineer to support the routine maintenance, upgrades, and local technical enablement of our Cloud Digital Platforms across Europe (Ireland, Germany, and France).
As a key member of our team, you will be responsible for ensuring the efficient and stable operation of the digital infrastructure platform with support from the R&D team at our HQ. You will also provide on-call technical support to ensure business continuity and enhance customer satisfaction.
Key Responsibilities:
1. Perform regular system backup and recovery operations to ensure data integrity and security.
2. Monitor the IT platform’s operating status, proactively identifying and resolving performance issues, security risks, and potential failures.
3. Implement system patches, firmware updates, and security enhancements to strengthen platform security.
4. Optimize resource utilization and improve Service Level Agreement (SLA) standards.
5. Provide technical training and support to local teams in Europe to improve their proficiency in using digital platforms and troubleshooting issues.
6. Develop and maintain localized technical documentation, operation manuals, and troubleshooting guides to streamline issue resolution.
7. Provide timely on-call technical support for platform users in Europe to ensure quick issue resolution.
8. Maintain close communication with the Data Center and SRE team of the organization’s Cloud Europe to understand business needs and technical challenges.
9. Participate in global operations team collaboration, sharing best practices and technological innovations.
10. Provide regular reports on the IT platform’s operational status, troubleshooting efforts, and improvement plans to both European and Chinese HQ management.
Requirements:
1. Bachelor’s degree or higher in Computer Science, Information Technology, or a related field.
2. Proven experience in IT operations and maintenance.
3. Hands-on experience in maintaining and managing hardware equipment such as servers, network equipment, and storage systems.
4. Experience in providing technical support in Europe is preferred.
5. Familiarity with cloud computing concepts and experience in cloud services development and operations is a plus.
6. Proficient in Linux system operation and management with strong shell scripting skills.
7. Python and Java development experience is a plus.
8. Strong network troubleshooting skills, including familiarity with TCP/IP protocols and common network diagnostic tools.
9. Fluency in English is required; proficiency in German OR French OR Spanish is required.
10. Strong communication skills, problem-solving abilities, and adaptability in a cross-cultural environment.
A valid full-time right to work in Ireland is required for this position.
If the role interests you, please get in touch via email for more details. #J-18808-Ljbffr