Job Summary
Why This Role Excites Us
MathWorks software has influenced and impacted countless technologies, making them possible. Think about your mobile phone, social network, TV streaming service, or take-out – MathWorks is accelerating the pace of engineering and science.
About the Opportunity
We are establishing, developing, and growing our shared sales & services center in Galway, Ireland. As a Renewal Sales Representative, you will focus on driving revenue growth through customer engagement standards in our maintenance renewal programs and products.
Your Team
You will work on a diverse, multicultural team of Renewal Sales Representatives, aligned with sales representatives in a team selling environment to achieve individual and/or team goals.
About MathWorks
MathWorks nurtures growth, appreciates diversity, encourages initiative, values teamwork, shares success, and rewards excellence.
Responsibilities
* Grow revenue through attaining or exceeding maintenance renewal revenue goals.
* Manage timely closure of assigned annual maintenance renewal contracts and incorporate lapsed maintenance opportunities into selling strategies:
o Proactively contact customers and explain product and support benefits of continuing maintenance services.
o Educate customers on purchasing options via web store and consolidations.
o Identify and manage add-on or cross-sell opportunities by closing business or transferring to appropriate sales representative to achieve sale cycle.
o Prepare quotations as required and ensure accurate information for efficient processing of orders and investigate and resolve discrepancies.
o Ensure accurate customer data and sales activities are collected and entered into CRM system to advance sales cycle.
* Demonstrate strong forecasting and funnel management of assigned territory.
* Contribute to and support territory plans in conjunction with sales representatives.
* Participate in funnel meetings as well as planning and delivery of sections of annual territory and account plans.
* Partake on projects with local and international project team members.
What We Look For
* Selling: Consistent overachievement of sales and productivity goals.
* Responsiveness: Has a can-do attitude, is customer-centric, displays empathy, and is quality-focused.
* Being strategic, creative, and focused: Ability to multitask, strong sense of urgency, willing to go the extra mile with a strong work ethic; self-directed and resourceful.
* Taking care of details: Is accurate in recording information clearly and concisely. Highly proficient computer, analytics, and social networking skills.
* Communication: Exceptional persuasive verbal and written communication skills with excellent telephone skills and high level of attention to detail.
Qualifications
* Bachelor's degree is required.
* A bachelor's degree.
* 2-4 years post-university experience, 1-2 years customer-facing experience.
* English, German, and preferably another language (French, Italian, Spanish). Highly proficient in both spoken and written minimum level C1.
* Exceptional persuasive verbal and written communication skills with excellent telephone skills and high level of attention to detail.
* Understanding of forecasting and funnel management practices.
* Completion of sales and/or phone skills training.
* Proficient working with a CRM system to facilitate lead qualification and advancement of sales cycle.
* Strong prioritization and time management skills.
* Experience working in fast-paced, disciplined, process-oriented, sales environment.
Desirable Qualifications
* Additional language skills/multilingual.
* Worked in a shared sales & services or global business center.