Our client is recruiting for an Employee Benefits Specialist to join their growing team in Blackrock. The main responsibility of an Employee Benefits Specialist is to work closely with our employee benefits consultants to coordinate the daily processing of benefits. You will also be responsible for researching benefit plans, negotiating with vendors, communicating with employees, and resolving any benefit-related issues. You will be liaising with UK and US colleagues to support in managing benefits implementation, administration and design of plans.
Overview of duties
* Maintain and update employee records and benefits files.
* Coordinate daily benefits processing, including enrolments, terminations, and claims.
* Advise and inform employees of the details of the company's benefit programs.
* Resolve benefit-related issues and respond to queries and requests in a timely manner.
* Research new employee benefit plans and vendors, alongside Employee Benefits Account Managers.
* Liaise with vendors and negotiate and coordinate contracts for new and existing plans.
* Evaluate the efficiency and value of current benefit programs and make recommendations for improvement.
* Collaborate with payroll and ensure that employer contributions and payroll deductions are processed accurately and in a timely manner.
* Maintain and create records, reports, and documentation in accordance with federal, state, and provider regulations.
Person Specification
* Customer orientation - Display a positive attitude and behaviours, demonstrating an awareness and willingness to respond to customers to exceed their needs, requirements and expectations. A passion for delivering customer service excellence, going over and above.
* Strong communicator - Able to express themselves clearly and positively, both verbally and in written communication. Excellent listening skills, always checks administrative work.
* Excellent organiser – including time management and prioritisation. Prioritises customer needs above all else. Manages own time effectively and able to manage the expectations of other stakeholders regarding delivery timescales.
* Activity oriented - Works at a fast pace but doesn’t sacrifice attention to detail, enjoys being busy.
* Problem solver/innovative - Capable of developing innovative solutions for clients using knowledge and research skills as well as liaising across teams to deliver solutions. Brings new ideas to the table.
Education
* QFA.
* 3 years of experience as a Benefits Administrator or in a similar role, ideally in the Broker Market.
* Working knowledge of relevant policies and regulations.
* Dedicated team player, who demonstrates initiative, proactiveness and independence.
Seniority level
Associate
Employment type
Full-time
Job function
Administrative, Finance, and Customer Service
Industries
Financial Services and Office Administration
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