The Hardiman Hotel - Front Office Manager
Are you looking for an amazing opportunity to join an enthusiastic, dynamic and driven Hotel Reception team?
Do you have a passion for delivering fantastic service and consistently high standards?
Consider becoming a part of our diverse and experienced team!
The Hardiman Hotel is searching for an experienced Front Office Manager to join our Front of House Team. If you are driven, passionate, innovative with a flair for creating memorable guest experiences, then we would love to hear from you.
Responsibilities:
1. The effective and efficient management of the front office team (i.e. Reception, Concierge, Night Porters) at all times ensuring that the defined 4* standards are implemented and adhered to by all service personnel.
2. To create a welcoming and friendly environment that results in it being a pleasant atmosphere for both guests and team members alike. To ensure that all guests / staff receive the highest levels of service standards, courtesy and professionalism at all times. Demonstrates Brand Champion qualities, leading by example for your team.
3. To ensure that all team members on duty are fully informed of the incoming events of the day / week.
4. To ensure (outside of the reservation office) your team responses to all reservations inquiries and enters them onto the system on a daily basis.
5. To ensure that all team members have an extensive knowledge of the hotel facilities, services, rates, menu content etc. as well as local amenities, transport, places of interest, dining options and activities/events happening in the city.
6. To oversee the effective implementation of all SOPs and procedures within all the teams, carrying out regular checks of these SOPs with team members.
7. To actively encourage and ensure that all the teams work closely together, providing beneficial support for each other.
8. To work in conjunction with the Sales Department/Hotel Management/Reservations in relation to sales action plans and promotional events.
9. Financial responsibilities:
10. To apply efficient cost controls through effective management of departmental costs/purchasing and security.
11. To maximize all revenue/sales opportunities in order to achieve budgets.
12. To ensure that all charges are correctly posted/charged and all monies are accounted for.
13. To reduce wastage through effective training and monitoring of staff.
14. Administration responsibilities:
15. To ensure that staff rosters are written to meet the business demands of the hotel.
16. To accurately complete reports, wage forecasts, timesheets, action plans etc.
17. To conduct and attend job chats and one to one discussions with your team and with management.
18. Cash / Credit Card Control - to ensure that the hotel's cash / credit card handling procedures are fully implemented.
19. Health & Safety - To comply with Fire, Health, Safety, HACCP and Environmental procedures.
20. Management of staff/teams - to ensure that all team members comply with the hotel's conditions of employment, procedures and policies.
21. Staff Development & Training - to ensure that staff development takes place through effective and structured training of SOPs and other needs.
22. To demonstrate a high level of integrity and confidentiality at work.
23. Grooming / Presentation - to ensure that all personnel are dressed to the correct uniform standard.
24. Attendance/Punctuality/Flexibility - to lead by example and ensure all personnel arrive for work in good time.
25. Continuous Improvements - to proactively introduce new ideas, suggestions and systems that continuously improve our standards of service and product experience.
Benefits Of Working At The Hardiman
* Development and progression opportunities across Choice Hotel Group
* Meals on Duty
* Reward schemes
* Discounts in Choice Hotel Group
* Bike to Work Scheme
* TaxSaver Travel
For further information on the position please email hr@thehardiman.ie
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