About Your New Role
Work with a global pharmaceutical leader on cutting-edge products in a collaborative and dynamic environment.
This is a 12-month contract as a Complaints Processing Analyst, playing a key role in ensuring customer complaints are handled efficiently and in compliance with global regulations.
You will report to the Complaints Manager and oversee investigations, identify root causes, and track corrective/preventive actions to resolution.
Your Responsibilities
* Ensure all complaint records meet global regulatory requirements.
* Investigate and document product complaints, including root cause analysis and CAPA implementation.
* Coordinate cross-functional activities related to adverse events, product quality concerns, and customer service complaints.
* Work closely with internal departments to drive timely complaint resolution.
* Serve as a subject matter expert on complaint handling and compliance.
What You Need for This Role
* Bachelor's degree in Sciences or a related field.
* 1-2 years of experience in the pharmaceutical industry.
* Knowledge of global regulatory requirements for pharmaceuticals, medical devices, and combination products.
* 2 years of GMP experience.
* Strong technical writing, analytical, and problem-solving skills.
* Proficiency in SAP, TrackWise, and document management systems (desirable).
* Excellent communication, organizational, and time management skills.
What We Offer
* Competitive hourly rate.
* Experience working in a leading pharmaceutical company.
* Ongoing training and career development opportunities.
* Part of a collaborative team in a global pharmaceutical leader.