Powerscourt Hotel, Resort & Spa is currently recruiting for a Meeting & Events Manager to join our Events Department. The successful candidate must be highly motivated, well-organised, and passionate about delivering memorable experiences
This role offers a competitive salary, ongoing training, and complimentary transport to and from Bray Dart Station
About Powerscourt Hotel Resort & Spa:
Powerscourt Hotel Resort & Spa is an award-winning five-star property nestled in the foothills of the Wicklow mountains on the world-famous Powerscourt Estate, whose gardens were voted the third most beautiful gardens in the world by National Geographic. At Powerscourt Hotel our vision is to create extra-ordinary experiences for our guests with our exceptionally talented people. We provide a comprehensive training programme relevant to your new role and our business. We form part of the MHL Hotel Collection, a renowned portfolio of well-known, high-profile Hotel’s throughout Ireland and operate under the Marriott International, Autograph Collection.
Job Overview:
The Meeting & Events Manager will be responsible for overseeing all aspects of the Meetings and Events Department. This role involves driving profitability, ensuring guest satisfaction, and leading a dynamic team to deliver world-class service in a high-volume, luxury environment. The ideal candidate will possess a strong sales focus, a proven track record in event management, and the ability to cultivate lasting client relationships.
Key Responsibilities:
Leadership & Strategy:
* Manage and lead the Meetings & Events team to achieve revenue and conversion targets, ensuring the department's profitability and guest satisfaction.
* Provide strategic direction for daily operations, including handling enquiries, proposals, contracts, and event planning, while maintaining close client interaction.
* Collaborate with the Director of Sales and Marketing to review and optimise the business pipeline, identifying gaps and implementing proactive measures to meet targets.
Operations Management:
* Oversee all reactive sales and event planning activities, ensuring a seamless process from enquiry to execution.
* Ensure all events meet the hotel’s 5-star standards by coordinating with other departments to deliver consistent, high-quality service.
* Manage customer satisfaction post-event by handling feedback and resolving any issues promptly and effectively.
* Prepare and present weekly forecasts, productivity reports, and monthly revenue and P&L statements to the management team.
Financial & Budgetary Responsibilities:
* Assist in the preparation of the annual departmental budget and financial plans.
* Monitor budget adherence and implement strategies to upsell products and services, driving additional revenue.
Team Development:
* Recruit, train, and mentor the Meetings & Events team, fostering a collaborative and high-performance environment.
* Provide ongoing coaching and feedback to enhance team performance, manage conflict, and support professional development.
Client Relations:
* Build and maintain strong client relationships, ensuring a high conversion rate of leads to confirmed bookings.
* Devise creative strategies to drive business and upsell to existing clients.
* Exhibit a professional, positive demeanour in all client interactions, both in-person and via phone or email.
Brand Standards & Compliance:
* Ensure all events are executed in alignment with the hotel’s brand standards.
* Maintain a thorough understanding of event technology, contract management, and relevant legalities to ensure compliance and optimal service delivery.
Qualifications & Experience:
* A minimum of 2-3 years of experience in a senior hospitality event management role, with a proven track record of leading a team in a high-volume, luxury environment.
Skills & Competencies:
* Strong command of the English language with excellent verbal, listening, and writing skills.
* Exceptional customer service and relationship management skills.
* Proficient in Microsoft Word, Excel, and also in Opera Sales & Catering would be an advantage.
* Strong knowledge of event technology products, contract management, and legal requirements.
* Ability to manage guest room and meeting space inventories effectively.
* Structured, organised approach with the ability to prioritise and manage a demanding workload.
* Excellent interpersonal, communication, and presentation skills, with the ability to connect and manage client expectations.
Personal Attributes:
* Welcoming, friendly personality with a professional image.
* Positive outlook, with a proactive approach to problem-solving and conflict resolution.
Why join our team:
* Competitive Salary
* Additional leave in line with service after two years of service
* Monthly contribution towards employee’s Health and Wellbeing after two years of service
* Complimentary employee bus service to and from Bray Dart station daily
* Learning and Development with opportunities for career progression
* Employee Hotel Discounts for Marriott and MHL hotels.
* Complimentary Car Parking
* Meals while on duty
* Employee Recognition Awards
* Uniform provided and laundered
* 5 days sick leave pay per year
At Powerscourt Hotel, we pride ourselves on delivering a 5-star experience to our guests and clients. As the Meeting & Events Manager, you will play a pivotal role in upholding this standard, leading a talented team, and contributing to the hotel's continued success.
Skills:
Sales Hotel Events Hospitality
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