Aftersales Operations Manager
Hyundai Cars Ireland is seeking an experienced Aftersales Operations Manager to join our team.
About the Role
We are looking for a career-oriented Aftersales Operations Manager who has previous senior aftersales management experience in the motor trade. The successful candidate will be target-driven, an excellent communicator with strong attention to detail, and ambitious, customer-focused, and enjoy a challenge.
The role will be responsible for customer care, overseeing warranty, managing and developing key aftersales accounts, ensuring brand standard targets are achieved across the network, while ensuring dealers have the necessary support provided in order to achieve their overall objectives.
Main Responsibilities
* Warranty: Responsible for the overall operation of warranty policy, warranty audits, and achievement of brand objectives.
* Business Strategy: Develop and implement a comprehensive business development strategy that aligns with the company's goals and objectives, ensuring dealers optimize revenue potential along with driving continuous growth.
* Sales and Revenue Generation: Identify and cultivate relationships with dealers/partners alike to drive sales growth for parts and accessories.
* Team Collaboration: Collaborative approach with all internal departments, displaying results-oriented mindset.
* Planning: Develop a business plan that aligns with company goals and growth strategy, ensuring each target group objective is achieved.
* Customer Engagement: Build and maintain strong relationships with dealers and partners, ensuring satisfaction and loyalty. Provide excellent support and address any concerns or issues promptly.
* Reporting and Analysis: Prepare dealer KPI reports on sales performance, customer satisfaction, market trends, and competitive analysis to the Aftersales Director. Use of data-driven insights to make informed decisions and recommendations.
Essential Skills & Experience
* Commercial awareness
* Process driven, displaying excellent organizational skills
* Customer orientation along with the ability to adapt/respond to different types of situations
* Excellent communication and presentation skills
* Proficient in MS Excel & Power Point
* Ability to multi-task, prioritize, and manage time effectively
* A desire to provide Best in Class customer experience
* Ability to manage a team/s while ensuring strong communication across all departments
* Strong numerical, analytical, problem-solving skillset
* Excellent planning skills with the ability to ensure maximum productivity is achieved
* Senior Automotive Aftersales experience at retail/distributor level
Career Incentive & Benefits
* Competitive salary & bonus structure
* Company Car
* Laptop & Mobile phone
* Great career progression opportunities in a growing company with strong market growth
* Fast-paced and friendly team environment
* Continual training and development