Director, Risk & Compliance Operations
As a pivotal member of our team at Rippling, you will play a key role in safeguarding our business and customers by leading a risk operations team responsible for Know Your Customer (KYC) and fraud prevention.
Key Responsibilities:
* Build, lead, and scale a high-performing risk operations team.
* Partner with product and engineering to design and implement scalable processes and systems to manage risk efficiently across all relevant products.
* Develop, monitor, and own key performance indicators (KPIs) and service level agreements (SLAs) with stakeholders to ensure operational targets are met.
* Collaborate with risk and compliance teams to launch, develop, and maintain up-to-date policies and procedures that meet industry standards.
* Identify and address performance gaps, using data-driven insights to course-correct team behavior and improve outcomes.
* Foster a culture of accountability, collaboration, and continuous improvement.
* Develop and oversee strategies to identify, assess, and mitigate risks, ensuring alignment with regulatory requirements.
* Partner with relevant customer-facing teams to design optimal processes with a focus on delivering an exceptional customer experience.
Requirements:
* 10+ years of experience managing risk operations, focused on fraud, KYC, or Financial Crimes.
* Proven track record of building and scaling global ops teams and processes in high-growth environments across multiple time zones.
* Strong understanding of global regulatory requirements in financial services (e.g., AML, PCI DSS).
* Experience monitoring SLAs and driving performance improvements through coaching and corrective actions.
* SQL experience is preferred but not required.
* Experience working with Product and Engineering teams to develop and implement tooling and workflow management solutions.
* Exceptional analytical and problem-solving skills, with the ability to make data-driven decisions.
* Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels.
* Experience implementing automation and technology solutions to improve operational efficiency is a plus.
This position is based in Dublin, Ireland and will be required to work on a hybrid model - 3 days in office per week.