Job Title: Activities and Experiences Co-ordinator
Join Kilkea Castle, a family-owned and managed estate offering a tranquil spa, 18-hole championship golf course, and world-class culinary experience.
About Us
We are Great Place To Work certified and Georgina Campbells Four Star Hotel of the Year. Our team members are the heart of our hotel, and we believe in creating a positive environment to deliver outstanding service to our guests.
Mission
To provide exceptional guest experiences through excellent service, integrity, and ensuring every guest feels valued, safe, and at home.
Job Description
The successful candidate will be responsible for organizing and overseeing activities and experiences for our guests.
* Plan and co-ordinate diverse activities based on guest profiles.
* Communicate with guests to create personalized itineraries.
* Assist in organizing daily and special events.
* Collaborate with entertainers and artists for live shows and themed events.
* Oversee booking and management of equipment, spaces, and resources.
* Engage with guests to understand their interests and address concerns.
* Coordinate with other departments to offer unique experiences.
Requirements
We seek a candidate with:
* Previous experience in a similar role.
* Working knowledge of hotel software an advantage.
* A valid work permit for a minimum of 12 months.
* Strong communication and customer service skills.
* Excellent organisational and multitasking skills.
* PASSION FOR CUSTOMER SERVICE AND ATTENTION TO DETAIL.
* Ability to work flexible hours.
Benefits
Kilkea Castle offers a range of benefits including:
* Discounts across the resort.
* Competitive hourly rate.
* Meals while on duty.
* Employee recognition.
* Bike to Work scheme.
* Employee Assistance Programme and PRSA scheme.
* Continuous training and development.
* Uniform provided.
* Gratuities.