Main Purpose of the Job:
Manage food and beverage operations to ensure quality service and standards while delivering a guest experience that is unique.
Main Duties & Responsibilities:
* Participate in the preparation of the annual departmental operating budget and financial plans.
* Monitor budget and control expenses with a focus on food, beverage, and labour costs.
* Provide a clear business plan for Food & Beverage in conjunction with Outlet Managers for Yearly Revenue and Marketing Plan.
* Communicate all revenue targets to all leaders and support all employees to reach the collective goals.
* Create action plans in response to revenue results to improve on target areas as indicated by the results.
* Adjust Payroll and other expenses according to business mix anticipated
* Adjust operations according to business mix, without loss of quality or established standards
* Analyse daily and monthly results and implement strategies to improve Average Checks, Covers and profitability
* In partnership with the Events team, identify additional sales opportunities to enhance revenue.
* Drive promotions that deliver great dining experiences for guests at a good value.
* Manage local food and beverage marketing programmes for the hotel; participate in and maintain system-wide food and beverage marketing programmes and promotions.
* Monitor local competitors and industry trends.
* Ensure all credit and financial transactions are handled in a secure manner.
* Work closely with key suppliers, ensuring the best quality products and favourable pricing.
* Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members.
* Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.
* Educate and train all team members in compliance with local laws and safety regulations.
* Participate and lead training sessions and act as an example for performance standards.
* Ensure employees are properly trained on quality and service standards, has the necessary tools and equipment, and is empowered to carry out job duties.
* Conduct quarterly appraisals with direct reports, providing guidance towards personal competency & technical training & development opportunities
* Conduct performance or disciplinary related reviews with direct reports as necessary on a timely basis
* In conjunction with HR Manager and Group Training Manager, develop and implement Training programme for F&B Department
* Active participation in all parts of the recruitment process screening applications, interviewing and contract offer.
* Ensure that all food and beverage facilities space are cleaned, vacuumed and properly stocked according to anticipated business volume.
* Notify engineering immediately of any maintenance and repair needs.
* Establish and achieve quality and guest satisfaction goals.
* Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction.
* Review and approve menu design and concepts with Executive Chef.
* Conduct proper food and beverage inventory procedures.
* Determine minimum and maximum stocks for all food, beverage, material, and equipment.
* Ensure the security and proper storage of food and beverage products, inventory and equipment, and replenish supplies in a timely and efficient manner while minimising waste.
* Create action plans in response to Guest Service /Employee Satisfaction Surveys to maintain and improve on topics as indicated by the results.
* Perform other duties as assigned. May also serve as manager on duty.
Skill Requirements:
* In-depth knowledge of Food & Beverage products.
* Excellent knowledge of F&B Services.
* People Management Strong Organisational Skills
Benefits:
* Complimentary on-site parking Meals on Duty Educational Assistance Programme Employee Assistance Programme Discounted Hotel Rates Health & Wellbeing Benefit Additional Annual Leave with service