Job Title:
Investigation Specialist with Portuguese and English (6 Months Contract)
About Amazon:
We want Amazon to be the place where our customers can find, discover and buy anything online. We believe passionately that employing a diverse workforce is central to our success.
Job Summary:
We're looking for Investigators to evaluate transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high bar of customer experience.
Key Responsibilities:
* Investigate suspicious buyer activity and behavior that could pose a risk to Amazon, our customers, or merchants.
* Communicate via email and telephone with buyers, merchants, and other external and internal customers to make informed decisions about risk.
* Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.
* Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.
* Participate in other special projects/assignments and partner with appropriate business teams as necessary.
About the Team:
The Customer Trust and Partner Support (CTPS) team aims to make Amazon the safest place to transact online. CTPS safeguards every financial transaction across all Amazon sites, while striving to ensure that these efforts are transparent to our legitimate customers.
BASIC QUALIFICATIONS:
* Proficiency in both English and Portuguese (C1/C2 level) with an ability to compose grammatically correct, concise and accurate written responses.
* Experience working with Microsoft Office including Outlook, Word and Excel.
PREFERRED QUALIFICATIONS:
* Previous work experience in a customer service/retail environment.
* Knowledge of or experience in a fraud/risk management environment.
* Experience in insurance, finance, data analysis, research, translation or training.
* Strong organizational skills, ability to effectively manage time, and individually prioritize multiple tasks of competing priority.