Title: IT Helpdesk Associate
Location: Dundalk, IE
Reporting: Sr. Manager IT Helpdesk
In this position, you will be responsible for providing technical support to all users within Kaseya.
Responsibilities
1. Assist with day-to-day technical operation
2. Provide exceptional Tier 1 Helpdesk support across the enterprise
3. Experience troubleshooting desktop hardware and software
4. Install and configure software and computer systems as necessary
5. Assist with employee onboarding & off-boarding
6. Monitor Helpdesk Support Channels and Queues
7. Adhere to established support and security procedures
8. Perform remote troubleshooting through diagnostic techniques
9. Protect customer/employee privacy and only access customer and/or employee related information as needed to perform job duties
10. On-Call Rotation as needed
11. Adhoc duties as required
Skills
1. Basic ability to multi-task in a fast-paced environment
2. Ability to communicate and translate technical information orally and in writing to a non-technical audience
3. Ability to work in and promote a positive work environment
4. Ability to take direction, work well as part of a team, and work independently when needed
5. Ability to adjust to and maintain a fast-paced workflow
6. Ability to communicate thoughts and ideas clearly with team and customer
7. Basic ability to think critically and troubleshoot
8. Possess general technical aptitude
9. Basic Windows and Mac OS application knowledge
Communications/Leadership
1. Good oral, written, and interpersonal skills.
2. Good analytical and problem-solving skills.
Education/Technology
Bachelor's degree in Computer Science, Management Information Systems, a related field or on-the-job experience.
Join the Kaseya growth rocket ship and see how we are #ChangingLives!
Additional Information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
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