Job Title: Assistant Accommodation Manager
The successful candidate will be responsible for the cleanliness of the entire resort (bedrooms, corridors, public areas, etc). Ensure the housekeeping staff are fully trained and supervised at all times while supporting the Accommodation Manager whenever needed.
Key Responsibilities:
* Manage the daily activities of the housekeeping department to include appropriate cleaning of all rooms and public areas.
* Conduct daily walk arounds to include checking all public areas and bedrooms to ensure we adhere to the level of cleanliness expected.
* Ensure walk arounds and checks are completed by supervisory staff in your absence.
* Perform spot checks done by supervisors and report all maintenance issues to the maintenance department.
* Training all new housekeeping staff members to the required standard outlines in the departmental SOPs.
* Management and coaching of all employees to ensure they are meeting required standards.
* Ensure the sufficient staffing is present to meet daily business demands.
* Liaise regularly with the duty managers regarding any requests or issues that may arise throughout the day.
* Ensure that all necessary information is documented in the handover daily and prepare and distribute assignment sheets to assigned staff.
* Ensure payroll forecasts are accurately completed and submitted in a timely manner.
* Adhere to all hotel and company policies and procedures.
* Purchase, reorder and maintain housekeeping supplies and inventory while maintaining housekeeping budget and stock control.
* To participate in all Health & Safety training schedules for you and your team.
* To fulfil your obligations under the Health & Safety at Work Act 1989 and ensure reasonable care is taken for health and safety of yourself and other employees.
Requirements:
* Previous experience in a similar role in a 3 or 4 star hotel preferred.
* Working knowledge of Hot Soft or similar hotel software an advantage.
* Valid work permit for a minimum of 12 months is required.
* Ability to maintain a high level of confidentiality in relation to all aspects of business and ability to maintain a budget.
* Ability to prioritise and organise work assignments, delegate and check work.
* Ability to ascertain departmental training needs and provide such training.
* Good communication and leadership skills and a passion for customer service.
* Organisational and interpersonal skills.
* Must be flexible/available to work a variety of shifts to include late night, early morning and weekend shifts.