Our client is based in Dublin 22 and is currently recruiting for an experienced Customer Relations Agent to join their Customer Relations Team.
This is a 12 month contract role (initially) and salary is €35K. Benefits include on site gym and subsidised canteen.
DUTIES OF THE ROLE:
* Handle Call Centre Calls and be the primary point of contact for inbound communication from customers.
* Take ownership of issues and resolve them in an efficient manner.
* Ensure an effective communication flow between internal departments and the customer.
* Monitor Customer Satisfaction levels.
* Provide general administrative support to other team members.
THE IDEAL CANDIDATE:
* Organised with the ability to multitask.
* Customer focused.
* Able to work on own initiative.
* Excellent knowledge of Word and Excel.
* 1-2 years of previous customer relations experience.
* Experience in the motor industry (NOT ESSENTIAL).
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