Purpose of the Role
Your role's overall purpose is to manage the Salesforce account, overseeing a team of 9 technicians, a Maintenance Manager, a Planner, and a Project Manager.
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Main Duties and Responsibilities
* Guide strategic planning and identify primary department objectives for your department year on year.
* Ensure sufficient structuring and resourcing of the technical workforce, developing robust, competent teams providing high-quality service delivery.
* Consult and work with the Health and safety department to ensure that all work is carried out safely, with appropriate control measures in place, and is compliant with company policies.
Key Performance Indicators (KPIs)
* Develop an existing process to monitor department performance through trend analysis and regular reviews, identifying and leading opportunities for improvement.
* Provide monthly reporting as required.
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Team Leadership
Establish and enforce team policies, procedures, and client relations standards. Promote a proactive and enthusiastic team culture that promotes inclusive, high-performance work environments.
Client Relations
* Ensure that the team adhere to and follow all Apleona policies and procedures.
* Mentor your team and assist with talent development and succession planning.
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Collaboration and Communication
Liaise with departments or support functions regularly as required, e.g., working with Business Development to identify new business opportunities or strategic partnerships representing potential growth areas.
Liaise with all customers and internal management regularly to ensure reports and recommendations for remedial works are actioned.
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Operational Efficiency
Ensure efficient use of our CAFM system (QFM) to manage key aspects of our service delivery requirements, from work order management to informative, clear reporting.
* Review the Scheduling of mobile team workload and devise a strategy to ensure they are utilised to maximum efficiency.
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Quality and Compliance
Establish and manage quality measures and procedures in conjunction with the Company to enable two-way communication, ensure feedback, and achieve continuous improvement.
Manage cost control and review costs with the objective of reducing subcontractor costs.
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Qualifications and Experience
At least 4 years experience in the management of a technical team. Must have a proven track record in overseeing detailed mechanical and electrical building services maintenance.
Experience in the implementation of a Quality system for the management of procedures and documentation.