Location:
Onsite in Moncks Corner, SC
Employment Type:
Full-Time/Contract/W2
Our client is seeking a dedicated IT Technician to join their Technology Service Desk Call Center team.
This role is responsible for providing top-tier hardware and software support, ensuring minimal system downtime, and delivering exceptional customer service in a fast-paced environment.
Key Responsibilities:
Technical Support:
Diagnose, resolve, and document hardware and software issues for corporate infrastructure, including:PCs, Mac OS, printers, and other hardwareDesktop software applicationsMobile devicesInstallation & Configuration:Install, configure, reimage, and test hardware and software to optimize system performanceMaintain and manage hardware and software inventoryCall Center &
Customer Service:
Provide end-user support for hardware/software callsDeliver excellent customer service while troubleshooting technical issuesOn-Call &
Onsite Support:
Participate in 24x7 on-call support rotationOnsite position only – Remote or Hybrid work is not availableMust be available for onsite support per a pre-defined schedule
Preferred Qualifications:
Strong customer service skills – ability to provide clear, friendly, and effective technical supportCall center experience preferred – ability to manage multiple support tickets efficientlyTechnical knowledge in IT troubleshooting, installation, and system maintenance
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