Time left to apply: End Date: January 4, 2025 (20 days left to apply)
Job Requisition ID: R-2024-4127
Company:
Finning (Ireland) Ltd
Number of Openings:
1
Worker Type:
Permanent
Position Overview:
As a Service Controller, you will oversee a team of engineers and ensure an excellent customer experience by optimizing the resources to meet the customer needs efficiently whilst maintaining the high standard of service delivery.
Finning is the world's largest Caterpillar dealership delivering unrivalled service for 90 years. We sell, rent, supply parts, service and repair equipment and engines to customers in various industries, including mining, construction, petroleum, forestry, and a wide range of power systems applications.
Job Description:
As a Finning Employee you will receive:
* A competitive salary
* 25 days annual leave + bank holidays (purchase additional 5 days holiday)
* Annual Bonus
* Laptop and phone
* The additional benefits attached to this role include a generous reward scheme, up to 7% pension, life insurance, access to the company share scheme, and healthcare benefits (medical, optical, hearing, dentistry, and physio)
You will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to support your charity of choice via “Give As You Earn”, and length of service & recognition awards.
Major Job Functions:
* Understand the customer service need(s) and deliver the appropriate resources to execute the request expertly to deliver an experience for the customers that drives dedication by controlling the end-to-end repair process.
* Planning and supply resources to ensure fulfilment of the customer’s service needs utilizing capacity and capability planning.
* Creation of Service quotes up to £3,000 identified when carrying out service work.
* Direct management of engineers (4-8), mentoring, addressing performance issues, and carrying regular 1-2-1 in line with dealership policy.
* Uses customer feedback and key service metrics to continually improve the experience and deliver the desired business performance.
Specific Skills:
* A strong sense of care for our customers ensuring they receive the best experience from Finning.
* Good organizer and communicator.
* Champions for Safety.
* Lives and promotes the Finning Values.
* Good knowledge of mobile and fixed equipment components and systems.
* Financially/commercially aware.
Education and Experience:
* Foundational Engineering understanding and qualification.
* Minimum of 3 years’ experience in a technical or mechanical engineering role.
* Previous experience in a similar role within a similar industry environment desirable.
Working Environment:
Office based.
About Us:
Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents, and provides parts and service for equipment and engines to customers in various industries.
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