Role: Customer Service Representative - Italian and Spanish Speaker
We are seeking a highly skilled Customer Service Representative to join our team. The successful candidate will be responsible for providing excellent customer service to our clients, handling inquiries, and resolving issues in a timely and professional manner.
Duties and Responsibilities:
* Provide information on pension payments, including handling requests on missing payments, providing information on previous payments, provision of information on cheques, and movements carried out.
* Offer guidance on payment methods, provide consultancy concerning the most efficient methods of payments available, and provide customers with information on the choice of payment methods.
* Process changes to instructions regarding payment tools, handle questions on international payments, process changes of personal data and customer addresses, and process changes on payment preferences.
* Handle enquiries on payment methods, Western Union and cheque payments, and provide information on miscellaneous queries, including handling queries relating to proof of life procedures.
Requirements:
* A minimum of 6 months experience in a customer service environment, preferably in a finance, banking, payments, or pensions sector.
* Excellent knowledge of Microsoft Office products.
* Ability to function in a fast-paced environment where standard of quality and timeliness are established.
* Strong interpersonal skills and ability to think independently and follow through effectively.
* Ability to apply a logical problem-solving approach to resolving customer problems and enquiries.
Benefits:
* Hybrid-working model (Currently Remote, subject to change).
* Training & Development.
* Internal career progression opportunities.
* Employee assistance programme (EAP).
* Hive medical cash plan.
* PRSA Scheme.
* Employee engagement initiatives.
* Bike to work scheme.