Customer Service Representative (Hybrid Working Mode)
Full time
* Client Communication: Engage with clients through various channels including phone calls, online chat, and email.
* Issue Resolution: Address and resolve customer inquiries, concerns, and issues effectively via email, live chat, and inbound call.
* Issue Monitoring: Track and manage client-related issues to ensure timely and appropriate responses.
Job Requirement:
* Fluent in Mandarin and English (both written and spoken).
* Open to evening shifts with no requirement for a 24-hour schedule.
* Driven, persistent, and enthusiastic about overcoming challenges.
* Strong presentation and communication skills.
* Team-oriented and reliable.
* Diploma qualification or higher.
Briefly:
* Communicate effectively in both Mandarin and English, both verbally and in writing.
* Demonstrate an energetic and proactive approach, tackling challenges with enthusiasm and determination.
* Showcase excellent presentation and communication skills, ensuring clear and engaging interactions with clients.
* Collaborate seamlessly with a supportive team, while taking ownership of your responsibilities.
Join Us and get all these benefits:
* Hybrid Working Mode: Enjoy the flexibility of working both remotely and on-site.
* Free Training and Guidance: Benefit from comprehensive training and ongoing support provided by our professional trainers and leaders.
* Freedom and Flexibility: Work in an environment that encourages independence and innovation.
* Attractive Compensation: Competitive base salary plus performance-based incentives (KPI).
* Shift Allowance: Receive additional compensation for evening shifts and public holidays.
* Increment After Probation: Performance review and salary increment following successful completion of the probationary period.
* Yearly Increment: Opportunity for bonus, annual salary increases based on performance.
Your application will include the following questions:
* Which of the following statements best describes your right to work in Malaysia?
* How many years' experience do you have as a customer services representative?
* Which of the following languages are you fluent in?
* What's your expected monthly basic salary?
* Have you worked in a call centre before?
* How much notice are you required to give your current employer?
* How would you rate your Mandarin language skills?
About Lynx Solutions:
Lynx Solutions was created as a combined effort of financial professionals and experts in the web-commerce field. We are here to provide financial consulting and advisory services to our clients.
Lynx Solutions Malaysia is one of the subsidiaries of our company which focuses on serving customers in China and Southeast Asia. We are an MNC with multiple offices in 11 countries, including Paris, Dublin, Milan, Tokyo, and Sydney. Our company's administrative headquarters is located in Dublin, Ireland.
We serve clients using professional knowledge, providing strong, trustworthy, and forward-thinking solutions. We have built a solid reputation for ourselves, and we believe it is incumbent upon us to protect that reputation and the strong relationship we have with our clients.
Perks and Benefits: EPF, SOCSO, INSURANCE, BASIC + MONTHLY KPI ALLOWANCE.
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