Accounts Executive - Commercial Insurance
We are seeking an experienced Accounts Executive to join our dynamic team in Cork. The successful candidate will be responsible for managing and nurturing commercial accounts, overseeing sales activities, maintaining client relationships, and providing exceptional customer service.
Sales and Activity Management:
* Handle client insurance requirements, including renewals, adjustments, and claims processing, adhering to established protocols.
* Provide support to account directors and ensure compliance with agreed processes.
* Manage outstanding debts and premiums, meeting management audit requirements.
Customer Relationship Management:
* Cultivate trust and rapport with customers, addressing queries and concerns promptly.
* Maintain a professional demeanor, striving to exceed customer service standards.
* Ensure accuracy and quality in all interactions and tasks.
Team Collaboration:
* Collaborate closely with designated account directors and team members to meet customer needs and achieve targets.
* Work collectively to maintain alignment with monthly and yearly objectives.
Compliance:
* Work with team managers and compliance teams to uphold file record standards.
Requirements:
* Minimum CIP Qualification.
* Demonstrated ability to thrive in a team environment.
* Strong communication skills.
* Positive attitude with a willingness to embrace change.
* Attention to detail and ability to manage deadlines.
* Solid technical and product knowledge.
* Effective time and resource management skills.
Person Specification:
* Prior experience with Open I.
* Proficiency in Microsoft Office, particularly Outlook, Word, and Excel.
* Friendly and assertive phone manner.
* Ability to foster relationships with insurers and clients.
* Eagerness to learn and grow.
* Strong work ethic.