Business Analyst - 12 Month Contract
Morgan McKinley is working with a leading public sector organization to recruit a Business Analyst for a large-scale transformation program. This role is ideal for a proactive and pragmatic professional who can navigate complex stakeholder environments, optimize processes, and deliver actionable insights.
Key Responsibilities:
* End-to-end delivery of reports and ongoing improvements
* Analyzing and resolving defects, change requests, and process inefficiencies
* Supporting transport operator and contract management reporting
* Facilitating collaboration with stakeholders to enhance reporting capabilities
* Process improvement and transition to BAU operations
Key Requirements:
* 3+ years' experience as a Business Analyst or Operations Analyst
* Experience in contact center or customer care environments
* Strong process documentation and reporting skills
* Solutions-focused mindset with excellent problem-solving abilities
This is a fantastic opportunity to contribute to a high-impact transformation initiative.
Job Description:
The Business Analyst will be responsible for delivering end-to-end reports and ongoing improvements. They will analyze and resolve defects, change requests, and process inefficiencies. Additionally, they will support transport operator and contract management reporting, facilitate collaboration with stakeholders to enhance reporting capabilities, and improve processes for transition to BAU operations.
About the Role:
This is a 12-month daily rate contract with the opportunity for extension. The role is hybrid with 2 days onsite.
What We Offer:
A unique opportunity to contribute to a high-impact transformation initiative. A chance to work on a large-scale transformation program with a leading public sector organization. A collaborative and dynamic work environment. Opportunities for professional growth and development.